Bullhorn For Email Outlook Gadget Overview and Common Questions

This article summarizes the Bullhorn email integration functionality available.

For a list of recommended email integration options, view our Email Setup Suggestion Guide.

For email setup instructions, view our various email integration articles.

Where can I get a list of features available for my particular email setup?

For more information, see our Email Integration Reference Guide

What does Bullhorn track?

Email tracking covers both inbound and outbound external emails. By external, we mean emails exchanged between a Bullhorn user and an external contact rather than a coworker with the same email domain (Your domain is the address that comes after the @ sign in your email address.)

This means that all emails sent or received to your primary email address will track to their respective records in Bullhorn. You should be able to take action on these emails using the Bullhorn for Email gadget as well.

Bullhorn does not track metrics for mass mailings. For example, if you want to report on the effectiveness of marketing campaigns, Bullhorn recommends a third party Sales & Marketing partner from our Marketplace. These partners integrate with Bullhorn and can provide more specialized functionality.

What email security options do I have?

At Bullhorn, we believe in radical transparency at your company. The more information that flows between your company and clients, the better decisions you will be able to make. That being said, we also understand that there are certain situations where privacy must be maintained. As a result, we offer several solutions based on your needs.

Please contact Bullhorn Support to discuss your options when it comes to email security.

What's the difference between email tracking and the Bullhorn for Email Outlook gadget?

Email tracking allows for emails to appear on records within Bullhorn. The Bullhorn for Email Outlook gadget allows you to take action on those emails from within your Outlook application. In order for the Gadget to work correctly, your email tracking must be set up first.

Some clients with older email systems may use what's called the Activity Center to take action on emails. The activity center is an older method for taking action on emails. We recommend upgrading your email host to support using the Gadget, however, because the Gadget allows you to work more naturally from within your own email inbox.

How does this affect the Gmail Add On?

The Gmail Add On does not require email tracking in order to be able to take action on emails.

What does "taking action on emails" mean?

The Bullhorn for Email Outlook Gadget and the Gmail Add On allow you to add notes or tasks, parse resumes and job descriptions, and create new records directly from within Gmail or your Outlook application. For more information, see this reference guide on the Outlook Gadget, or this overview of the Gmail Add On.

If you have the Activity Center, you will see the same functionality except that you will not be able to take action on emails sent internally (from one Bullhorn user to another in the same company).

When does Bullhorn track emails?

Bullhorn performs real time email tracking. This means that emails exchanged prior to your company integrating their email with Bullhorn will not appear in the system.

Because the tracking happens in real time, this means that if you experience an interruption in your email service or if you change email service providers and do not implement the email tracking until after the email switch, you may see a gap in your email history within Bullhorn.

Can I track my personal email account?

Bullhorn cannot track emails for addresses that your company does not own. This means that free email providers such as gmail.com, outlook.com, or any of a variety of free email providers cannot be used with Bullhorn email tracking.

What if I am responsible for multiple email addresses?

It is recommended that you have all your email addresses forward into a single inbox that you use with your Bullhorn account.

In some situations, you may share a common email address with multiple coworkers. If this is the case, only one Bullhorn user may have that email address associated with their account.

Example

I am a Bullhorn user and would like to use my gadget on emails in my inbox as well as the inbox "contactus@acme.com".

I have two coworkers that also have access to "contactus@acme.com".

I will be able to have "contactus@acme.com" associated with my Bullhorn account but my two coworkers cannot.

In this situation, the two coworkers would need to go into the "contactus@acme.com" inbox and forward an email from that inbox to their own email address. The resulting forwarded email would then be available in Bullhorn.

Please contact Bullhorn Support if you would like to set up multiple email addresses for a single Bullhorn account.

What about emails with my coworkers?

You can see emails your coworkers exchange with individuals saved to your database. Email tracking does not normally show internal emails that do not include external individuals.

Please contact Bullhorn Support if you would like to discuss your email privacy options.

What do I do if I suspect my email is not tracking?

We have an article to assist you with Troubleshooting Email Tracking.