Changing Phone Providers

Overview

This article covers updating voice services on your phone. Changing the voice service on your numbers will also affect SMS, and could cause a disruption in your service. To minimize any potential disruptions please let us know if you are changing the voice provider on any of the numbers within your Bullhorn Messaging accounts.

Steps

1. Send an email to your phone provider's POC and copy support@textus.com.
2. Request the date and port time of the numbers that will be affected.
3. We can then coordinate with your new provider to ensure that SMS on your numbers can be enabled again through Bullhorn Messaging after the numbers have been ported.