What does the red Exclamation point next to my message mean?

What to do if your messages say "Not Delivered"

This means your message was Not Delivered to the recipient. Hovering over the exclamation point icon will tell you the error message that we received from our SMS Provider! Sometimes this can help you tell what happened, and it can help the Support team troubleshoot the issue.

Why would my message not be delivered?

• The destination number could be a landline.
• The destination phone could be disconnected from service, turned off, or unreachable.
• The message was blocked by the recipient's carrier because it was filtered by their Spam detection.
• There is a problem with your account.

Please reach out to Support if you are seeing this happen frequently, or need more details about an error message!