Understanding Bullhorn's Billing Policy and Invoice Format

Overview

Bullhorn bills for the minimum number of user licenses outlined in your contract, even if the number of active users at your company falls below this number. If the number of users increases, Bullhorn will bill you for these additional users the following month and in advance for the additional users thereafter, even if users are disabled or no longer active on the system.

Bullhorn bills for the highest number users enabled on the system at any point during the length of the initial contract or current renewal term. Please refer to Section 7d of the terms & conditions in your agreement for more information.

If an individual permanently ceases to be assigned to a particular user account, that user account may be assigned to another individual. This process is referred to as a user swap. So long as the existing user is disabled before or on the same day the replacement is enabled, you will not be billed for both users.

Invoices

Invoices are sent via email to the primary billing contact as a PDF file. If you are not receiving the invoices, please check your spam folder and be sure to add billingsupport@bullhorn.com to your safe senders list. If you are located in the UK or EMEA, please check your spam folder and be sure to add ukbillingsupport@bullhorn.com to your safe senders list. If additional members of your team would like to be copied on the invoices, contact Billing Support.

You can pay your Bullhorn invoice by check, electronic transfer, or credit card. Bullhorn accepts American Express, MasterCard, Discover, Maestro, and Visa. To set up an automatic payment plan, or to change the credit card on file via Payment Portal.

If you have an automatic payment plan set up, Bullhorn will process payment automatically 10 calendar days after the issue date of the invoice. This gives you time to review your invoice before your card is charged. If for any reason you notice an error, please let us know immediately so we can resolve it prior to the account being charged.

Invoice Sample

Below is a sample of a Bullhorn invoice to help you understand the type of information you will see on your actual invoice. Each number within the image corresponds to the same number within the legend after the image. The layout of your invoice may vary slightly from what is shown here.

Legend

1	A unique identifier for each invoice you receive.
2	A unique identifier for the account associated with this invoice.
3	The Bullhorn product edition and user type you are being billed for.
4	The service dates for this billing term.
5	The number of months in your billing term.
6	The number of users stated in your minimum monthly commitment.
7	The rate per user. Please note that your monthly user rate may be multiplied depending on your billing frequency (e.g., if it is a quarterly invoice your monthly user rate will be tripled to account for all 3 months).
8	Any users above your minimum monthly commitment that were active, including what month and the rate charged for the overage.

Contact Information

Billing Support – billingsupport@bullhorn.com or 617-478-9100, option 6
UK Billing Support – ukbillingsupport@bullhorn.com
Renewals/Contracts – renewals@bullhorn.com
Cancellations – cancellations@bullhorn.com
Technical Support – 617-478-9100, option 2 or you can submit a ticket through the Bullhorn Resource Center.

Bullhorn Bank Information for Electronic Payments

For Payment in USD
Bank Name:	Wells Fargo Bank
Bank Address:	101 Federal Street, Suite 2020 Boston, MA 02110
Account Routing/Transit Number:	121000248
Account Number:	4122400211
Swift:	WFBIUS6S
Account Name:	Bullhorn Inc
Account Address:	33-41 Farnsworth Street, 5th Floor, Boston, MA 02210

In the memo or the “by order of” field, please put your company ID number, company name and invoice(s) number.

For Payment in AUD
Bank Name:	Bank of America N.A Australia Branch
Bank Address:	Level 33, Governor Phillip Tower, 1 Farrer Place, Sydney, NSW 2000, Australia
Account Swift ID:	BOFAAUSX
Account BSB:	232001
Account Number:	18525013
Account Name:	Bullhorn Inc

In the memo field, please put your company ID number, company name and invoice(s) number.

Payment for UK Customers
Bank Name:	Wells Fargo Bank, N.A. London
Bank Address:	One Plantation Place, 30 Fenchurch Street, London EC3M 3BD
Customer:	Bullhorn International Limited

GBP – CHAPS

A/C No: 88000688

Sort Code: 16-56-71

IBAN: GB61PNBP16567188000688

GBP – BACS

A/C No: 88000688

Sort Code: 40-51-33

EUR

SWIFT: PNBPGB2L

IBAN: GB07PNBP16567188000690

USD

SWIFT: PNBPGB2L

A/C No: 88000689

IBAN: GB34PNBP16567188000689

Checks can be mailed to Bullhorn by using the following address:

Bullhorn

PO Box 842935

Boston, MA 02284-2935