Suppression Lists
This article outlines how to build suppression lists and add them to an automation.
When building an automation, there may be a specific set of records that you don't want to enter the automation. For example, there may be a client or candidate that doesn't need to receive these particular emails but also doesn't want to be unsubscribed. The best way to definitively exclude these records is by using suppression lists.
Build Suppression Lists
You build a suppression list the same way as you build other lists—either in the list or Advanced Search area of the Contacts page in .
When placed in a suppression list, entities won't run through the automation, even if they meet the criteria for the main automation list.
This won't work if your Automation Settings are set to allow records to Continue through Automation if they no longer meet the enrollment criteria.
Add Suppression Lists to an Automation
- Select the box next to Add suppression lists to this automation?.
- Select the suppression list from the drop down by typing in the name of the list.
- If you have created your List from within the Automation Enrollment, you may need to refresh the page before it's visible.
- You should now see that list under the Excluded section and the total count for your Automation Enrollment should reflect that.
- In the below example, 17 candidates have been excluded from the 249 Included list, so 232 candidates should enter this automation.
- In the below example, 17 candidates have been excluded from the 249 Included list, so 232 candidates should enter this automation.
