AI Tools and Resources
This article is for internal use only and should not be distributed to customers.
At Bullhorn, we are integrating AI across various platforms to enhance user experience, streamline support, and provide faster access to information. These tools leverage diverse content sources, from customer-facing documentation and knowledge articles to comprehensive internal resources and specialized language models. They offer a range of capabilities, including real-time chat assistance, unified knowledge base search, quick Q&A within Slack, and advanced research and content creation.
The following tools leverage our content as described in our AI & Knowledge Management Strategy.
Tool |
Sophia from Bullhorn |
KnowBull |
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---|---|---|---|---|---|
Audience |
Customers (External) |
Customers (External) |
Internal Employees and SI Partners |
Internal Employees and SI Partners |
Internal Employees and SI Partners |
Status |
Early Access Only: April |
Live |
Live |
Live |
Live: |
Purpose |
Customer Support & Self-Service |
Customer Support & Self-Service |
Internal knowledge, release updates, and product documentation |
Quick internal knowledge checks & Q&A |
KnowBull web experience + Advanced internal research & content creation like ChatGPT |
Integration |
Bullhorn Hub |
Salesforce for Support cases, Bullhorn Launch |
One Login |
Slack |
Web UI with LLama LLM |
Content Sources |
Customer-facing Product Docs, KCS Articles |
Product Documentation, Release Notes, KCS Articles, Bullhorn Launch, Bullhorn GitHub |
Same sources as Bullhorn Hub plus: Internal Product Doc, Internal KCS Articles, Implementation Playbooks |
Internal KB, External KB, KCS Articles, API Docs, Implementation Playbooks, Bullhorn Products Confluence Space |
Same sources as KnowBull plus: Broad internal documentation and specialized language models |
Capabilities |
Agentforce powered real-time chat, Responses based on Hub content search, escalation to live analyst, case creation |
Unified search across content to self-service, case creation, and tracking |
Unified search across all internal knowledge sources accessible through One Login |
Basic Q&A, and SME_channels workflow integration |
Complex queries, deep content creation, advanced research & summarization |
Example Use Cases |
Ask, "How do I change columns on a tearsheet in ATS?" |
Search “Getting Started in Automation” or create a case for support |
Search “REST API setup,” read the latest release notes, see the latest product information, including new packages |
Search “How do I perform this action in ATS?” or “What is causing this error?” |
Prompt: “Summarize all recent enhancements related to ATS integrations.” |
Accuracy & Review |
Continuous improvement via customer feedback |
Continuously updated from feedback, data-driven decisions, and product releases |
Continuously updated from feedback, data-driven decisions, and product release. |
Regular updates/tuning based on employee feedback |
Advanced tuning and integration of detailed internal content |