AI Tools and Resources

This article is for internal use only and should not be distributed to customers.

At Bullhorn, we are integrating AI across various platforms to enhance user experience, streamline support, and provide faster access to information. These tools leverage diverse content sources, from customer-facing documentation and knowledge articles to comprehensive internal resources and specialized language models. They offer a range of capabilities, including real-time chat assistance, unified knowledge base search, quick Q&A within Slack, and advanced research and content creation.

The following tools leverage our content as described in our AI & Knowledge Management Strategy.

Tool

Sophia from Bullhorn

Bullhorn Hub

Bullhorn Hub Internal

KnowBull
(in Slack)

KnowBull+

(Llama)

Audience

Customers (External)

Customers (External)

Internal Employees and SI Partners

Internal Employees and SI Partners

Internal Employees and SI Partners

Status

Early Access Only: April

Live

Live

Live

Live:

Purpose

Customer Support & Self-Service

Customer Support & Self-Service

Internal knowledge, release updates, and product documentation

Quick internal knowledge checks & Q&A

KnowBull web experience + Advanced internal research & content creation like ChatGPT

Integration

Bullhorn Hub

Salesforce for Support cases, Bullhorn Launch

One Login

Slack

Web UI with LLama LLM

Content Sources

Customer-facing Product Docs, KCS Articles

Product Documentation, Release Notes, KCS Articles, Bullhorn Launch, Bullhorn GitHub

Same sources as Bullhorn Hub plus:  Internal Product Doc, Internal KCS Articles,  Implementation Playbooks

Internal KB, External KB, KCS Articles, API Docs, Implementation Playbooks, Bullhorn Products Confluence Space

Same sources as KnowBull plus: Broad internal documentation and specialized language models

Capabilities

Agentforce powered real-time chat, Responses based on Hub content search, escalation to live analyst, case creation

Unified search across content to self-service, case creation, and tracking

Unified search across all internal knowledge sources accessible through One Login

Basic Q&A, and SME_channels workflow integration

Complex queries, deep content creation, advanced research & summarization

Example Use Cases

Demo

Ask, "How do I change columns on a tearsheet in ATS?"

Video

Search “Getting Started in Automation” or create a case for support

Search “REST API setup,” read the latest release notes, see the latest product information, including new packages

Search “How do I perform this action in ATS?” or “What is causing this error?”

Uses

Prompt: “Summarize all recent enhancements related to ATS integrations.”

Accuracy & Review

Continuous improvement via customer feedback

Continuously updated from feedback, data-driven decisions, and product releases

Continuously updated from feedback, data-driven decisions, and product release.

Regular updates/tuning based on employee feedback

Advanced tuning and integration of detailed internal content