Support Ticket Criteria
A well-documented support ticket is the best way to ensure the fastest resolution possible. To ensure the quickest resolution from Support, please include the following in your ticket:
- Name of the affected Credential, VMS, or VMS/ATS fields/values
- VMS/ATS ID of the affected position(s)
- Date the issue was first observed
- Current and expected behavior
- The more examples your team can provide, the better.
- How many credentials/positions are affected
- Screenshots of the issue/error
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