Bullhorn Messaging Troubleshooting

Please refer to the following frequently asked questions (FAQs) to learn how to navigate some common Bullhorn Messaging troubleshooting issues.

What do I do if my phone number is SMS-enabled by RingCentral?

To use your RingCentral number with Bullhorn Messaging. you'll need to reach out to RingCentral and have them opt the number out of SMS.

Submit an SMS Opt Out Request to RingCentral's Salesforce/Tier1 Support. They will instruct you on what to do next. If you have questions about how to submit a ticket, contact your RingCentral Account Representative.

Once the opt out process is complete, RingCentral sends you a Letter of Authorization (LOA). Then, you need to send this over to our team so we can SMS enable the numbers through our provider and create your accounts.

Reach out to nextsupport@textus.com with any questions.

What do I do if my phone number is SMS-enabled by Vonage?

We can assist in requesting that SMS release your Vonage number so it can be used for Bullhorn Messaging. Follow the steps below or reach out to us at nextsupport@textus.com or your Sales Representative if you have any questions.

Steps

  1. Contact your direct Account Representative at Vonage.

  2. Let them know that you are using Bullhorn Messaging and that the SMS portion of your number needs to be released so that we can SMS enable the number on our end.

  3. Your Account Representative may ask you to confirm that you are not leaving Vonage for another phone provider. Inform them that you would still like to use Vonage for voice, but you need to be able to text through Bullhorn Messaging.

  4. After confirming that you are not leaving Vonage for voice, your Account Representative should be able to easily release only the SMS portion of the number.

  5. Let us at Bullhorn Messaging know when the SMS portion of the number is released and we will SMS enable the number so you can use it with our platform.


Confirm that you contact your Account Representative at Vonage directly, not the support line.

Vonage has been saying that they cannot release only part of the number, so you may need to push back on your Account Representative to have them release just the SMS portion of the number.

Ask Vonage which underlying carrier the number is on. If the number is on Bandwidth, you’ll need to request that they internally port the number to another carrier such as Level 3 Communications, Inteliquent, or a similar provider.

What do I do if my phone number is SMS-enabled by phone provider?

We can assist in requesting to have your number released from SMS through your VoIP provider so you are able to use your direct line for Bullhorn Messaging. Follow the steps below or reach out to your Sales Representative if you have any questions.

Steps

  1. Contact your direct Account Representative at your phone provider.

  2. Inform them that you are using Bullhorn Messaging and that the SMS portion of your number needs to be released from your current provider.

  3. Advise that you will still be using your provider for voice but that SMS needs to be released for Bullhorn Messaging to provision SMS on the number.

  4. If your provider states that SMS has already been disabled, let them know that the SMS portion of the number needs to be technically released, not only disabled in their platform.

  5. Let us at Bullhorn Messaging know when the SMS portion of the number is released so we can SMS enable the number on our end and you can begin using it for Bullhorn Messaging.


If your number is on the underlying carrier Bandwidth, you’ll need to request that your phone provider internally port your number to another carrier, such as Level 3 or Inteliquent, along with having SMS released.

Some VoIP providers claim that they cannot release only the SMS portion of a number, so you may need to push back and tell them that providers do so regularly for our customers.

A member of our team can jump on a call with you and your provider if you experience any issues or if they have any questions.