Resolving Open Disputes on ATS Timesheets
This is Time & Labor functionality. To have Time & Labor enabled, contact your Account Manager.
Any open disputes on timesheets display a status of “Open Dispute” on the timesheet record in
. This status will only appear if you allow dispute functionality during the approval process and there is an open dispute on the timesheet. Lines with open disputes can not be edited or resolved in ATS. Follow the steps below to resolve a dispute.-
In the
Time Management Console (TMC), navigate to the timesheet with the dispute. -
Select the Dispute link to launch the resolution window.
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Choose the appropriate option to adjust time:
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Adjust Bill Hours not Pay: This will pay the employee for the time worked, but removes billing for the client.
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Adjust Pay & Bill: If the client approver removed hours during the dispute, those hours will be removed if you choose this option. If the client approver added hours during the dispute, those hours will be added if you choose this option.
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No Adjustment: This will discard any modifications made by the client approver.
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After making a selection, click Process to finalize.
The dispute resolution will be reflected in BTE and ATS after processing is complete. For full steps on editing timesheets in ATS, see Adjusting Timesheets.
If you can not complete the steps above, contact
Support to update your access.