Submitting a Ticket to Bullhorn One Support

As a Support/Account contact, in addition to contacting Support by phone, you can also submit a ticket through the Bullhorn One Community. From here, you can also view your open and closed tickets, add additional information to tickets, and close tickets. In addition, you may be able to view all tickets submitted by users in your company.

Submitting a Ticket Through the Bullhorn One Community

From your Bullhorn top bar, select the Help button.
Fill out the required fields as follows:

Severity: Select the severity of your issue.
Subject: What is the issue you are experiencing?
Summary: Full details that you can provide about the issue or request.
- See Ticket Examples below for helpful information on completing this section.

Add any applicable attachments.
Select Submit to send your ticket to Support.

Ticket Examples

Regardless of the method you use to submit a ticket, please provide Bullhorn One Support with as much information as possible. The more details you provide, the faster we can help you. Ideally, please provide an example of the issue, steps required to reproduce the issue, information about the frequency of the issue, and the severity of the issue.

Less Helpful	More Helpful
"I have a placement not transferring to Bullhorm Time & Expense."	"Placement 134 is not transferring to Bullhorn Time & Expense for timecard entry. The start date for the placement is 1/17/20."
"Why is this invoice displaying the incorrect amount."	"Invoice 248 for week ending 2/15 is not correct. This is for placement 116 (John Smith). It's displaying an amount of $350 when it should be $400."

General

What is the user experiencing versus what you think they should be seeing/experiencing?
What is the placement ID(s)?
What is the invoice number(s)?
What is the week ending?
What specific areas of Bullhorn are affected?
Can you provide a screenshot?

Steps to Reproduce

Which user generated the issue?
What steps were taken to produce the error?
What data was entered to produce the error?
What does the error message say?

Timeline

Is the issue happening all the time? Some of the time? Only once?
When did the issue start?

Viewing Your Existing Tickets

From within the Bullhorn One Community, select the name drop down.
To view a specific ticket, choose the ticket number.

Adding Information to a Ticket

Follow the steps above for viewing your existing tickets.
Enter additional information in the comments field.
- Select the link icon to add any attachments.
Select Save Comment to send that information to Support.

Closing a Ticket

Follow the steps above for viewing your existing tickets.
Leave a comment to state why you're closing the ticket, as shown above.
Select Close Ticket.