Troubleshooting Holiday Schedule Issues

Bullhorn Holiday Schedules allow placements within Bullhorn ATS to be associated with a particular list of holidays. Holiday Schedules are configured at the Placement level so hours can be tracked and paid appropriately for holidays that differ from regular work days.

You must be using Bullhorn ATS and Bullhorn Time & Expense with FOI 2.0 integration to use Holiday Schedules.

Use the following steps to troubleshoot common Holiday Schedule issues. Reach out to Bullhorn Time & Expense (BTE) Support for additional assistance.

Holiday Hours aren't Showing in BTE

If a holiday mapping was set on a placement in Bullhorn ATS, but the holiday hours are not showing on the employee’s BTE time card, follow these steps:

  1. Verify the Mapping Code set in Bullhorn ATS matches the Mapping Code on the Holiday Schedule set up screen.
  2. Ensure the holiday was created prior to the start of the week containing the holiday. If the holiday was created after the week has already begun, the hours will not pre-populated on employee time cards in BTE.
  3. If both of the above steps are correct and you are still experiencing the issue, contact support.

Holiday Calculations are Incorrect

If holiday calculations are incorrect, follow these steps:

  1. Check over all settings on the Add/Edit Holiday screen to ensure all are set correctly. For additional set up information see Adding Holidays to a Holiday Schedule.
  2. Ensure that holidays do not overlap. There is no validation to prevent users from adding multiple holidays on the same day or from overlapping holidays when using the Day of Holiday and Day After Holiday settings. If holidays overlap, calculations may not be correct.
  3. If you can't find the problem from the steps above, contact support.