Contact VMS Sync Support
Whether your team has questions about new or existing VMS integrations, wants advice on adding new rules, or needs to report an issue, the VMS Sync Support team is available to assist. Bullhorn's subject matter experts are trained on a wide range of VMS topics, so when in doubt, reach out.
Access Support
| User Type | Contact Method |
|---|---|
| Bullhorn ATS users |
Submitting a Ticket to Support Use Product Family Name: Bullhorn VMS |
| VMS Sync Admin Tools users | User Avatar > Contact Us |
| All users | Email support@getfyre.com |
Support Ticket Criteria
A well-documented support ticket is the best way to ensure the fastest resolution possible. See How to Contact Support to learn how to submit a ticket.
To ensure the quickest resolution from Support, please include the following in your ticket:
- Name of the affected Credential, VMS, or VMS/ATS fields/values
- VMS/ATS ID of the affected position(s)
- Date the issue was first observed
- Current and expected behavior
- The more examples your team can provide, the better.
- How many credentials/positions are affected
- Screenshots of the issue/error
Examples of Issues to Report to Support
- Requisition delays
- Position delivery errors
- New/updated rules
- Missing VMS information on ATS jobs
- New/updated address overrides
- Flex Mapping VMS Input updates
- VMS website outages
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