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Submitting a Ticket or Case to Bullhorn Support

As a Support/Account contact, in addition to contacting Support by phone, you can also raise a case through the Bullhorn Hub. From here, you can also view your open and closed cases, add additional information to cases, and close cases. In addition, you may be able to view all cases submitted by users in your company.

This article will cover:

Submitting a Case through ATS

If you cannot log into your Bullhorn account, please reach out to your Account Manager. They can submit a case on your behalf. If they can't raise a case for any reason, they can call Bullhorn Support, and an analyst can submit the case on your behalf. Navigate to the Technical Support Options page for more information.

  1. At the top right of the Bullhorn toolbar, select the Help button.

  2. From the name drop down, choose Contact Support.

  3. Select the Submit A New case button.
  4. Fill out the required fields as follows:
    • Product Entity: Select which Bullhorn product you are using.
    • Subject: What is this about?
      • After filling out the subject, the article list on the right will update. You may find the information you're looking for within this list, so please check that out before submitting your case.
    • Summary: Full details that you can provide about the issue or request.
  5. Add any applicable attachments.
  6. Select Submit to send your case to Support.

Submitting a Case through Bullhorn Hub

If you are a Named Support Contact, you can navigate to the Cases section in Bullhorn Hub.

  1. Click on Cases in the Hub navigation menu.

  2. Select View All Cases to review open and resolved cases.

  3. Click Create New Case.

  4. Enter the subject, a description, and a product related to your issue.

    The Hub searches for information and resources to help solve your case as you enter a subject and displays them on the right panel.

  5. Specify the business impact and preferred contact method. The contact options are based off information entered into your profile. If you've added phone numbers you can select a phone or your email to use for contact.

  6. Click Submit.

Best Practices

Regardless of the method you use to raise a case, please provide Bullhorn Support with as much information as possible. The more details you provide, the faster we can help you. Ideally, please provide an example of the issue, steps required to reproduce the issue, information about the frequency of the issue, and the severity of the issue.

Examples

  • What is the user seeing/experiencing versus what you think they should be seeing/experiencing?
  • What specific areas of Bullhorn are affected?
  • Can you provide a screenshot?

Steps to Reproduce

  • Which user generated the issue?
  • What steps were taken to produce the error?
  • What data was entered to produce the error?
  • What does the error message say?

Timeline

  • Is the issue happening all the time? Some of the time? Only once?
  • When did the issue start?

Viewing Your Existing cases

  1. From within the Bullhorn Hub, click on Cases in the Hub navigation menu.

  2. Select View All Cases to review open and resolved cases. You can check the status of your cases (e.g., Open or Closed) and filter.

Adding Information to a case

Enter additional information in the comments field.

Closing a case

  1. Leave a comment to state why you're closing the case.
  2. Select Close case.