Copilot FAQ

This article contains answers to frequently asked questions about using Copilot with Bullhorn for Salesforce.

General Interest

What is Generative AI?

Generative AI is a type of AI system that is powered by Large Language Models (LLMs) and can be used to create new content in response to your questions or instructions, which are referred to as "prompts". The most well-known generative AI system is ChatGPT.

What is an LLM?

An LLM, or Large Language Model, is a deep learning model that has been pre-trained on vast amounts of data and is used to power generative AI.

Which LLM does Copilot support?

Copilot currently only supports Azure’s GPT 3.5 Turbo.

Is Copilot a common name for AI functionality? How is the functionality in Bullhorn different?

Copilot is also the name of a few other AI products on the market, but it’s quickly becoming an industry standard name for generative AI. At Bullhorn, Copilot is our suite of AI capabilities that are designed to embed the power of artificial intelligence directly into recruiter workflows. You can find out more about Bullhorn's vision for AI here.

What is a token? What's the average token length?

A token is a unit of data, such as a word or a punctuation mark, that an AI system processes. For example, when you ask AI "What is a token?" AI looks at each word, space, and piece of punctuation to understand and respond to your question. Each token is roughly four characters for typical English text. For more information, please see this article: What are tokens and how to count them?

Enablement

How do I get started with Copilot?

You'll need to speak with your Account Manager to review and sign the legal addendum, and then follow the enablement process in Enabling Copilot for Bullhorn for Salesforce.

If you're ready to get started, speak with your Bullhorn Account Manager. Stay tuned to our website, social media, and blogs to stay informed on Copilot developments.

If a newer model is released, will I have to buy that newer model, or will it automatically update with the newer version?

You will need to purchase the newer model through your AI provider An AI Provider is a company that offers artificial intelligence solutions. Any time you make a model update with your AI provider, make sure you update the details stored in your named credentials accordingly.

What if a new version of the same model is released? Will I have to buy that and make the same configuration updates as a newer model?

Newer versions of models are frequently released, and you'll need to manually update the model deploy configuration in your AI provider to the desired version.

Data Security & Privacy

Is data stored in Copilot?

No, Copilot does not store data. Only prompts are stored, not the data used.

Is data always available to the AI provider, or only when I provide access?

Information is only passed to the AI provider when you select a prompt and choose to use additional data points.

What information is available to push to the AI provider/AI model?

By default, Copilot pushes the candidate A person looking for a job. A candidate can also be referred to as a Job Seeker, Applicant, or Provider.'s resume data to the AI provider. In addition to the resume, you can choose to include information from the candidate's Skills or Employment History.

Can Copilot pull information from LinkedIn?

No, Copilot does not have this functionality.

Can I customize what data is available to send to the AI provider?

No, Copilot does not have this functionality. You can choose which of the available data points are pushed to your AI provider, but you cannot include any additional data.

Are there any GDPR implications for EMEA customers using Copilot?

Please view Bullhorn’s Commitment to the General Data Protection Regulation (GDPR) or speak to your compliance officer.

Does Copilot use client data to train AI or machine learning functionality, or in any other way to develop Bullhorn products?

Copilot utilizes a "Bring Your Own Model" implementation, so Bullhorn doesn’t host, train or control the AI model. This is completely owned and controlled by the customer.

Does Copilot share data between customers?

No, since Copilot integrates with the customer-owned AI model for each specific customer organization, no data is shared between customers.

Where is the server for our LLM instance housed? Is it with Bullhorn or is it with our AI Provider?

You will need to ask Azure for details on where your LLM instance is housed.

Using Copilot on the Candidate Record

Can I customize the available default prompts?

No, Copilot does not have this functionality.

I've changed the tone/length of my prompt but I prefer the version I had before. How do I retrieve a previous version of a prompt?

It isn't possible to return to a previous version of a prompt. We recommend copying and pasting any prompts you like into a document or note so that you don't lose them.

Can Copilot be limited at a user level?

Yes, access to Copilot is controlled through a permission set that can be applied to specific users or groups.

Why am I receiving an error for too much data?

This error means too much data was selected in the prompt. Reduce the amount of data selected and try again.

What can I do if I am seeing unexpected results?

Copilot uses data from the candidate's resume, Skills, and Employment History. If your prompt includes a job A job (vacancy, position, role) is an opening for which a customer's client needs a placement., data will be pushed from the Job Description The text that contains all the information related to an open job position (responsabilities, requirements, skills, years of experience etc) field on the job record. If you're seeing unexpected results, we recommend checking the content of all fields included in your prompt to ensure that they contain the correct information.