Using the Bullhorn for Salesforce Community

Note: To take advantage of the features mentioned in this documentation, your Org needs to be using (Undefined variable: bh4SFVersions.Latest Package Version) or newer. See Release Notes for more details about which features were introduced in each release. If you would like to upgrade to the current release, contact Bullhorn for Salesforce Support.

Accessing the Community

Admin Note:

Logging into the Bullhorn for Salesforce Community requires the Community Package to be installed in your Org. Please contact Bullhorn for Salesforce support to have this package installed.

Logging In

  1. Navigate to the Bullhorn Community Tab in your Salesforce Org.
  2. Click the Go to Community button.
  3. If prompted with an Allow Access? screen click the Allow button.

If you don't see the Bullhorn Community Tab or have trouble logging in please contact your System Administrator or Bullhorn for Salesforce Support.

Using the Community

Searching for Content

Use the category buttons on the home page to browse articles or enter your search terms in the Search Bullhorn for Salesforce Articles box and click the Enter key on your keyboard. The Community Home Page also contains links to a number of help resources provided by Salesforce.

Contacting Support

Only designated Account or Support contactsClosed The Support Contact (Account Contact, AC/SC, SC, AC) is the person who can contact Bullhorn Support at a particular company. are able to create and edit tickets in the Community. If you are interested in this feature please talk to your System Administrator or Bullhorn for Salesforce Support.

Open a New Ticket

  1. From within the Bullhorn for Salesforce Community, click Contact Support in the navigation bar.
  2. Select the Submit A New Ticket button.
  3. Fill out the required fields, upload any helpful files, and click Submit to send your ticket to support.

When submitting a ticket, please provide Bullhorn Support with as much information as possible. The more details you provide, the faster we can help you. Ideally, provide an example of the issue, steps required to reproduce the issue, information about the frequency of the issue, and the severity of the issue.

View Your Existing Tickets

  1. Click Contact Support in the navigation bar.
  2. A list of all tickets will display. Toggle between All Open Tickets and All Closed Tickets.
  3. To view more ticket details click any ticket number.
  4. To return to the list of all tickets, click Back to my Ticket List at the top of the window.

Add Information to a Ticket

  1. Follow the steps to View Your Existing Tickets.
  2. Click in the comment box and enter additional information. You can also attach files and screenshots using the paperclip icon.
  3. Once you’ve finished adding information, click the Comment button.

Close a Ticket

  1. Follow the steps to View Your Existing Tickets.
  2. Leave a comment to state why you’re closing the ticket, as described above.
  3. Select the Close Ticket button.
    • If a ticket was recently closed but you determine it is unresolved you may click the Re-Open Ticket button to get back in touch with support.