Amplify Present FAQ

This guide contains answers to common questions about Amplify Present, including the Generate File automation step.

Why isn't Word document format supported?

Word documents often display inconsistently from one system to another. Depending on the user's software version, available fonts, and system settings, the document may not display correctly. PDFs maintain consistent formatting across all platforms and viewers, which makes them more reliable for client-facing or candidate-facing documents.

Where is the generated file saved?

The file is saved directly to the candidate record. You’ll find it in the Files section of the candidate’s profile along with any other document associated with that candidate.

Can I generate multiple files in the same automation using the Generate File step?

Yes. You can add more than one Generate File step to a single automation. Each step can use a different template, and each generated file is added individually to the candidate record.

What data does the Generate File step send to Amplify Present?

The system sends the candidate ID, the selected template ID, and (for Submission or Placement automations) the associated job ID. Amplify Present uses these identifiers to pull the relevant data and generate the file according to your template configuration.

Why did my Generate File step stop working?

The most common reason is that the template selected in the step settings was deleted from your Amplify Present configuration. Check Amplify Present Admin in your ATS to confirm the template still exists. If it has been removed, select a different template in your step settings.

What if my template references fields that don't exist on the candidate record?

Amplify Present handles missing fields based on how the template is built. In most cases, missing data is simply left blank in the generated document.