Known System Limitations

We are actively working to resolve issues affecting certain features and functionality in Bullhorn ATS.

Following the incident, protecting your data and systems was our overriding priority. We took an aggressive approach to reducing security risk and removed underlying technology that supported a significant number of features. This required us to rebuild those features, resulting in the changes and limitations listed below. We know this creates disruption for your teams, and we’re very sorry. We are working to restore functionality safely and will update this page as fixes become available.

How to Use This Page

  • Not Available: Features that are not working at this time, listed alphabetically.
  • Degraded or Altered Functionality: Features that are online but may look different, load slowly, or be missing specific actions, listed alphabetically.
  • Resolved Issues: Features that have been restored, with the newest changes first. Changes from the most recent update are in green. Links to release notes and further documentation appear where relevant.

This is a summary of the major known issues and how they may affect your workflows. It is not a complete list, and you may experience other, smaller issues that are not included here. We will continue to update this page as issues are resolved or additional information becomes available. For the latest system status, visit status.bullhorn.com. For the status of Bullhorn applications' integrations with ATS, see Integrated App Status .

Not Available

The following features are not working at this time. Teams are actively working to make them operational:

  • Admin System Setup: You cannot edit system settings, entity titles, or categories.
  • BH Connect: BH Connect is currently unavailable.
  • Bullhorn's legacy ATS SOAP APIs: Currently unavailable. Supported API functionality is available through the Bullhorn REST API. If you have an integration that used the SOAP API, please review the REST documentation to find similarly supported calls. If you need help with your integration or can’t find a REST equivalent for a call you rely on, please contact Bullhorn Support.
  • Company Views: The Parent Rollup and Organizational Chart views on Company records are currently unavailable.
  • Email Gadgets: The Bullhorn Outlook and Gmail email gadgets are currently unavailable.

Degraded or Altered Functionality

The following features are online but may look different, load slowly, or be missing specific actions:

  • Canvas Reports: Canvas 10 users can run existing reports, but creating and scheduling reports remain unavailable. All functionality has been restored for Canvas 11 users. 
  • Email Notifications: Links to Bullhorn records in internal email notifications are currently not working. Email delivery and content are unaffected. We're working to restore these links.
  • Field Mappings: The updated Field Mappings page is available, but administering field map interactions is not yet supported. This functionality is planned for a future update.
  • Generate Document: The Generate Document action is currently unavailable on Candidate and Contact records. We're working to restore this functionality.
  • LinkedIn Integration: Some LinkedIn integration features may not work as expected, including links to Bullhorn records. We're investigating the affected functionality.
  • Mass Actions: Some mass actions may be missing on newly enabled lists, and rolling them out to all lists is paused. Custom mass actions launched from lists have been restored.
  • Merge Documents: Merge Documents functionality is currently unavailable. We're working to restore this functionality.
  • Non-Production Environment Access: Many non-production environments (NPEs) are now available. If you're unable to sign in, use Forgot Password to reset your password and regain access.
    • Some NPEs remain unavailable. If you've tried signing in and resetting your password but still cannot access your environment, contact your Account Manager to discuss restoration timing and next steps.
  • NPS Surveys: The NPS survey page is available, but the NPS List is still not working. Do not send surveys from the NPS List, as recipients will be unable to open the survey links. We're working to restore this functionality.
  • Standard (Jasper) Reports: HTML reports are available, but users cannot drill down into report summaries to view detailed activity breakdowns.
  • Standard Resumes: The Create Standard Resume action is currently unavailable on Candidate records.
  • User Preferences: The following settings are not yet available: date and time formats, external email forwarding address, additional email signatures, default email font, size, and color, out-of-office automatic replies, email filters, and mobile and tablet default views.
  • Work-In-Progress Lists: The following lists are currently being upgraded: Goals and Quotas, Constant Contact, and Skills/Categories.

Resolved Issues

For more details on recent changes, see the October 2026 Minor Release Notes.

The following issues have been resolved:

  • Canvas Reports: Create and Modify functionality has been restored. Customers can once again create and edit reports in Canvas.
  • Automatic Resume Parser (ARP): ARP has been restored for all customers.
  • Mass Mail: Unsubscribe links now use an updated page and support one-click unsubscribing in email clients such as Gmail and Outlook. Recipients can still resubscribe, and existing unsubscribe links continue to work.
  • Linked Records: Restored the ability to create a linked Contact from a Candidate record or a linked Candidate from a Contact record.
  • Indeed Job Posting: Indeed job posting functionality has been restored, and jobs are successfully reaching Indeed. Resolved an issue affecting job postings sent to Indeed.
    • Please allow up to three hours for jobs to post to Indeed.
  • QuickBooks Desktop Connector: The BBO QuickBooks Desktop connector has been restored. If you're unable to access it, contact Bullhorn Support to submit a new support case.
  • Custom Mass Actions: Custom mass actions launched from lists, including Mass Placements and Mass CR, have been restored. Customers can resume using these actions as usual.
  • Standard (Jasper) Reports:
    • HTML Reports: HTML reports are working as expected again.
    • Pickers: Resolved issues affecting specific pickers used in the report criteria of some Standard & Custom Jasper Reports. For more information, see the picker release notes.
  • Records Transfer: Admins can once again transfer user records to another enabled user from the Edit User page, with record counts displayed by entity.
  • Resume Parsing: Resolved errors when uploading CVs or using drag-to-parse with Daxtra.
  • Job Publishing: Resolved an issue that caused job publishing to load indefinitely.
  • BBO Onboarding: Resolved an issue that caused the Send Onboarding Documents window to appear frozen until clicked.
  • Copy Placement: Functionality has been restored, but some customers may still experience access issues. If you're unable to access Copy Placement, contact Bullhorn Support for assistance with resetting your password.
  • Custom Import Tool: Customers can once again import Candidate, Contact, and Lead records from CSV files. The updated tool includes row-level validation to identify import errors. For more information, see the Custom Import Tool release notes.
  • User Preferences: Users can once again manage their system preferences through a redesigned page. To change a password, users must select Send password reset email. They'll be signed out after setting their new password. For more information, see the User Preferences release notes.
  • Reports: Standard and custom Jasper reports are restored in Bullhorn ATS. Customers can resume running the reports they need for their daily work. For more information, see the reports release notes.
  • Forced Password Reset: Resolved an issue where users were being asked to reset their passwords repeatedly. For more information, see the Reset Password release notes.
  • SSO: Resolved an issue that required SSO users to reset a Bullhorn password to log in. For more information, see the SSO release notes.
  • Field Mappings: Restored access for customer administrators with an updated interface, improved navigation and editing, and the ability to save changes across multiple entities. For more information, see the Field Mappings release notes.
  • Onboarding Tab: The Onboarding tab is restored on Candidate and Placement records. Scrolling is improved in the Send Onboarding Documents window so Selected Documents and the Send button remain accessible when the window opens. For more information, see the Onboarding tab release notes.
  • Admin User Management: A new version of the Users List is now available, allowing admins to add, copy, and edit users and to end active user sessions. Passwords for new users are generated automatically, and Inbound Email is off by default. Admins can now change an existing user, including enabling, disabling, locking, or changing a password. The User page now shows Account Changes, Failed Login Attempts, and Usage Log, with dates and times in your browser's time zone. For more information, see the New Users List documentation, the Copy and Kill Sessions release notes, and the account logs release notes.
  • User Settings: The User page adds Identity Provider (SSO), Email Alias (partially supported), and Distribution List fields. The Users list adds a User ID column. SSO users no longer see a password field. For more information, see the Add User release notes.
  • Login Security: We deployed additional security improvements to the login experience and to a supporting component. No action is needed on your part.
  • Single Sign-On (SSO) Integrations: SSO is restored from Bullhorn ATS to Bullhorn Hub, from Bullhorn ATS to BTE through Payable Charges, and from Hub to Bullhorn Launch. Cases submitted through the Hub are routed to Support as expected.
  • Resume Parser: As part of the upgrade, all customers are now on a new version of the resume parser. See Updates to Resume/CV Parsing in Bullhorn ATS for details. Some parsed resumes may show blank entries in education history. If you see this, follow the guidance here.
  • View Layout: The View Layout page is fully available with a new interface. Admins can control which fields appear on records, lists, and search, and manage custom cards, tabs, menu actions, and list buttons. For more information, see the View Layout release notes.
  • Merge Records: Now available in the updated interface for all entities.
  • Housing Complex: Now available in the updated interface, including the overview, add, and edit pages.
  • Lists: Distribution Lists, Placement Change Requests, Last Contacted, and Third-Party Referral lists are now available. Fixed an issue that prevented some lists from loading for Amplify customers.
  • Certification Requirements: This is now an updated list, with the same fields and actions as before. For more information, see the Credential Requirements release notes.
  • Workers' Comp Codes: The list displays its entries again, and users can create and edit codes. If you don't see the Add Code button on the Workers' Comp Codes page, ask your admin to enable the Add Workers Comp Rate action entitlement on your user type. For more information, see the Workers’ Compensation Codes documentation and release notes.
  • Tax Tab: Released an updated Tax Tab that no longer loads the legacy page.
  • Time and Labor: Approvals are loading correctly. Employees with Customer Required Fields (CRFs) enabled can access BTE Web Time Entry timesheets.
  • Canvas Reporting: Access is restored without requiring IP allowlisting. Customers can run existing reports in Cognos 10 and 11 across all environments. Some users may see a CAPTCHA prompt when signing in, which is expected. Previously reported sign-in errors are resolved.
  • Job Publishing: Publishing, republishing, and unpublishing jobs to the Career Portal, Monster, and CareerBuilder is working.
  • Bullhorn Messaging (TextUs): Fully operational, including saving replies as notes in Bullhorn ATS.
  • Bullhorn Automation: "View in ATS" links are restored. Automation messages are writing back to Bullhorn successfully; messages sent by individual users write back after those users reauthenticate.
  • Amplify Automation: Resolved errors affecting automations using Enrich [Record] steps.
  • Event Subscriptions: Improved handling of large requests, which addressed the recent LAS impact and the DREP sync delays.
  • Email Delivery: Addressed an issue some customers were having with email delivery.