Known System Limitations

We are actively working to resolve issues affecting certain features and functionality in Bullhorn ATS/CRM.

Following the incident, protecting your data and systems was our overriding priority. We took an aggressive approach to reducing security risk and removed underlying technology that supported a significant number of features. This required us to rebuild those features, resulting in the changes and limitations listed below. We know this creates disruption for your teams, and we’re very sorry. We are working to restore functionality safely and will update this page as fixes become available.

Below is a summary of the major known issues and how they may affect your workflows. This is not a complete list, and you may experience other, smaller issues that are not included here.

We will continue to update this page as issues are resolved or additional information becomes available. For the latest system status, visit status.bullhorn.com.

Not Available (Offline)

The following features are not working at this time. Teams are actively working to make them operational:

  • Admin System Setup: You cannot edit field mappings, system settings, entity titles, view layouts, or categories.
  • Bullhorn Integrations: We’re aware of an issue affecting integrations with Bullhorn Analytics, Bullhorn Time & Expense, Onboarding 365, Talent Platform, Bullhorn Automation, VMS Sync, and BBO, and we’re working to restore them.
  • SSO Sign-In: We’re aware of an issue preventing users who sign in with SSO from accessing Bullhorn, and we’re actively working to resolve it.
  • Bullhorn's legacy ATS/CRM SOAP APIs: Currently offline and not available. Supported API functionality is available through the Bullhorn REST API. If you have an integration that used the SOAP API, please review the REST documentation to find similarly supported calls. If you need help with your integration or can’t find a REST equivalent for a call you rely on, please contact Bullhorn Support.
  • Job Publishing: We’re aware of an issue preventing jobs from publishing, and we’re working to resolve it.
  • Workers Comp: We're aware of an issue affecting the ability to create new workers comp codes or edit existing workers comp codes. Users will still be able to select existing codes on records within the app.
  • Textkernel Marketplace Integration: Only accessible by selecting Textkernel Match from the menu on a job or candidate (not from the Marketplace menu). Actions on candidates from a list do not work
  • Canvas: Offline

Degraded or Altered Functionality (May not work as usual)

The following features are online but may look different, load slowly, or be missing specific actions:

  • Password Updates: Some non-SSO users may get stuck in a loop when they try to update their password. If this happens, wait a few minutes before trying again.

  • Automation Login: Access directly at https://app.herefish.com/ using either "Login with Bullhorn" (SSO) or your standard login (accessing from within ATS is unavailable).

  • Automation Links to ATS: "View in ATS" links are not working; open records directly in Bullhorn.

  • Automation Talent Platform Step: Users may experience degraded integration with the Talent Platform within Automations; we are working to resolve this.

  • List Loading Times: The first list a user opens after signing in can take 30 to 60 seconds to load.
  • List UI Changes: We are still in the process of upgrading all remaining lists, so some lists will look visibly different.
  • Mass Actions: Some mass actions may be missing on newly enabled lists, and rolling them out to all lists is paused.
  • Slideouts: Some slideout panels do not work properly.
  • Third-Party Tools: Pages opened from certain third-party integrations may fail.
  • Email Parsing: Automatic resume parsing directly from email may not work.
  • Tax Tab: Customers relying on an older version of this tab will not have visibility within the ATS. However, data will continue to sync from onboarding platforms and will be available for external integrations to payroll providers.
  • Work-In-Progress Lists: The following lists are currently being upgraded: Distribution Lists, Goals and Quotas, Placement Change Requests, Last Contacted, Third-Party Referral (Candidate Source), Constant Contact, and Skills/Categories.
  • Resume Parser: As part of the upgrade, all customers are now on a new version of the resume parser. Some parsed resumes may show blank entries in education history. If you see this, follow the guidance here.

Resolved Issues

The following issues has been resolved:

  • Fixed an issue that prevented some lists from loading for Amplify customers.