Logging In, Signing Up, and Resetting Your Password in Talent Platform

The Talent Platform applicant portal has three entry points: the Login page, the Sign Up page, and the Forgot Password page. This article walks through each page so applicants know what to expect, and gives administrators a reference to share when applicants need guidance completing these steps.

Common Reasons You Might Need This Article

You are logging in to Talent Platform for the first time.
You need to create a new Talent Platform account to complete your onboarding.
You cannot remember your password and need to request a reset.
You are an administrator helping an applicant who cannot sign in or sign up.
You are unsure whether to sign up with an email address or a mobile phone number.
A Login with Single Sign-On button appears on your login page and you are unsure what it does.

Logging In to the Talent Platform Applicant Portal

The Login page is the starting point for all applicants accessing the Talent Platform portal. To log in, you need the username, email address, or mobile phone number and password associated with your account.

On the Talent Platform login page, enter your username or email address in the Username / Email field.
Enter your password in the Password field. Select the eye icon to show or hide your entry.
Click Login.

If your organization uses SSO, you can skip entering your credentials.

To log in: Click Login with Single Sign-On. You'll be redirected to your organization's identity provider.
Button visibility: This option only appears if your organization has configured Applicant (or Candidate or Talent) Customer talent - the person applying or hired for the job SSO.
Automatic redirect: If your organization requires SSO, you may be sent to your identity provider automatically, without seeing the standard login form.
Not sure which to use? Contact your administrator.
Setting up SSO? See Applicant SSO Through SAML for administrator setup steps.

Language selector: A language selector is available in the top-right corner of the login page. If your organization has configured multiple languages, you can change the display language before logging in.

Signing Up for a Talent Platform Account

If you do not have a Talent Platform account, you can create one from the login page. Talent Platform offers two sign-up methods: email address or mobile phone number. Use whichever method your organization has requested, or choose based on your preference.

On the Talent Platform login page, click the Sign Up tab.
Under Sign Up with, select Email Address or Mobile Phone.
Complete the fields for your selected method. See the sections below for field details.

Signing Up with an Email Address

Use this method to associate your Talent Platform account with your email address. You will use your email address and password to log in going forward.

Under Sign Up with, select Email Address.
Enter your first name in the First Name field and your last name in the Last Name field.
Enter your email address in the Email Address field, then enter it again in the Re-enter Email field to confirm.
Enter a password in the Password field. Select the eye icon to show or hide your entry.
Click Sign Up.

Signing Up with a Mobile Phone Number

Use this method to associate your Talent Platform account with your mobile phone number. You will use your mobile phone number and password to log in going forward.

Under Sign Up with, select Mobile Phone.
Enter your first name in the First Name field and your last name in the Last Name field.
Enter your mobile phone number in the Mobile Phone field, then enter it again in the Re-enter Mobile Phone field to confirm.
Enter a password in the Password field. Select the eye icon to show or hide your entry.
Click Sign Up.

Resetting a Forgotten Password

If you have forgotten your password, you can request a reset from the Talent Platform login page. Talent Platform sends password reset instructions to the email address associated with your account, regardless of whether you signed up with an email address or a mobile phone number.

On the Talent Platform login page, click Forgot Password.
On the Forgot Password page, enter your email address, username, or mobile phone number in the Email/Username or Mobile Phone field.
Click Submit. Talent Platform sends password reset instructions to the email address or mobile phone number associated with your account.
Check your email or mobile phone number for the reset instructions and follow the link provided to set a new password.

To return to the login page without submitting a reset request, click Back to Login.

Troubleshooting Login, Sign-Up, and Password Reset Issues

If you receive an error when logging in

Check the following before contacting your administrator:

Confirm you are using the correct email address or username and that there are no extra spaces in either field.
If your organization uses Applicant Single Sign-On (SSO), you may be required to use Login with Single Sign-On rather than a username and password. Contact your administrator if you are unsure which method to use.
If you have forgotten your password, click Forgot Password on the login page to request a reset.

If you do not receive the password reset email

Check your spam or junk mail folder.
Confirm you entered the correct email address, username, or mobile phone number associated with your account.
Contact your administrator if the issue persists. Your administrator can verify that a valid email address is on file for your account.

If the Login with Single Sign-On button does not appear on your page

The Login with Single Sign-On button is only visible when your organization has configured Applicant SSO. If you expect to use SSO but do not see the button, contact your administrator to confirm whether SSO has been set up for your organization.

Login and Sign-Up FAQs

What is the difference between signing up with an email address and signing up with a mobile phone number?

The method you choose determines how your account is identified in Talent Platform. If you sign up with an email address, your account is linked to that email. If you sign up with a mobile phone number, your account is linked to that number. Use whichever method your employer or agency has requested. Contact your administrator if you are unsure which to choose.

Can I use Single Sign-On (SSO) to sign up, or only to log in?

The Login with Single Sign-On button authenticates you to an existing account through your organization's identity provider. It is only available on the Login page. Creating a new account through SSO is not supported. Accounts must be created by your organization's administrator before you can use SSO to log in.

What if I signed up with a mobile phone number but want to switch to an email address?

After logging in you can update your preferred method of contact in the Basic Information section.

The Forgot Password page says it will email me instructions, but I signed up with a mobile phone number. Will I still receive an email?

Yes. Password reset instructions are always sent by email, regardless of whether you signed up with an email address or a mobile phone number. If you do not receive the email, contact your administrator to confirm that a valid email address is on file for your account.

As an administrator, how do I set up Single Sign-On for applicants?

See Applicant SSO Through SAML for full configuration instructions, including how to enable SSO, restrict login to SSO only, and configure the SSO adapter.