Add or Remove a Named Support Contact

As an named support contact, you can view and update your organization’s Named Support Contacts (NSCs) directly in Bullhorn Hub. This guide shows you how to locate your current NSCs and quickly add or remove them so the right people have access for support cases, making changes, and many other actions.

Common Reasons You Might Update a NSC

This section outlines the most common reasons you might need to update your Named Support Contact list. Keeping this list accurate ensures the right people have Bullhorn Support access and prevents delays.

A team member needs Bullhorn Support access.
An existing NSC has left your company.
You’ve reached the NSC limit and need to replace someone.
Your support contact list is out of date.
You want to confirm who is authorized to open cases.

Check Who Your Named Support Contacts Are

Knowing who’s on your current NSC list helps you decide whether to add or remove someone. How to view your current NSC listis simple. Just follow these steps:

To access your profile, go to the Hub, click your name in the upper-right corner, and select My Profile.
- You can also open it directly using the Profile Management page by clicking https://help.bullhorn.com/profile-management.
Scroll down to the Support Contacts section to see your full list of Named Support Contacts.

Before You Start: Who Can Update NSCs

To prevent access errors, only certain NSCs can add or remove NSCs.

You must be a Named Supoprt Contact to add or remove a NSC.

How to Add a Named Support Contact

There are many reasons to add a NSC. For example, adding the right people reduces delays when contacting Support.

To add a Named Support Contact, reach out to Bullhorn Support or create a case.

Steps to Remove a Named Support Contact

There are many reasons to remove a NSC. For example, if an NSC has left, removing them helps ensure your NSC list is up to date and that you don't reach your NSC limit.

You can remove a Named Support Contact with the following steps:

From where you left off above, scroll to the Support Contacts section, click Manage Users.
In the User Management screen, find your desired Bullhorn Hub User and select the button of the action you would like to take:
- Remove Support Contact: To remove this user from being a Named Support Contact, click the Remove Support Contact button.
In the Support Contact(s) window, click Save.

Troubleshooting

These checks help you resolve access or visibility problems fast:

If you don’t see the Edit button, confirm you are a Named Support Contact.
If you hit an NSC limit, remove an existing NSC or review the maximum allowed.
If no confirmation appears after you click Save. Refresh your browser and recheck Support Contacts on the previous Profile page.

FAQs

Q: Who is authorized to open support cases for my company?

A: Named Support Contacts are authorized to open support cases. You want to review your list to confirm which team members currently have NSC status.

Q: How do I fix my outdated support contact list?

A: If your NSC list no longer reflects current team members, and you need to update it for accuracy using the Edit button under the Support Contacts section in your Profile.

Q: Where can I see our current Named Support Contacts?

A: In your Profile section, there is a Support Contacts section. These are your Named Support Contacts.

Q: How do I add someone as a Named Support Contact?

A: Click the Edit button under the Support Contacts section in your Profile.

Q: Why can’t I edit the NSC list?

A: Only NSCs can edit. Ask an existing NSC to add you first.

Q: Is there a maximum number of NSCs?

A: Yes. You must remove one NSC before adding another if your account is at the maximum allowed number.