Amplify Outreach Troubleshooting

If you're having trouble with Amplify Outreach campaigns, this guide covers the most common issues and how to resolve them.

Issue: I can't see my Outreach campaigns to add candidates and contacts to

Possible cause:

The Customer ID or Swimlane URL may not be configured correctly in Amplify Admin, the automation may not have the correct settings enabled, or the automation may not be active.

How to fix it:

Work through the following checks:

  • Confirm that the Customer ID and Swimlane URL are populated in Menu > Admin > Amplify Admin > Screening Agent Settings. Check that there are no leading spaces in either field.

  • Confirm that Allow in Amplify is selected in Automation Settings.

  • Confirm the automation is active (not paused).

If all of these are configured correctly and the issue persists, contact Bullhorn Support to investigate further.

Issue: My LLM instructions are showing when adding a candidate or contact to an automation

Possible cause:

The LLMClosed An AI language model (or LLM) is a system trained on large amounts of text that can read, interpret, and generate human-sounding language. Amplify uses one to read your Bullhorn records and produce output based on the prompts you configure. It does not search the internet or access outside data on is own. It only works with what you give it. instructions in your automation may not be using the correct syntax, causing the instruction text to appear in the message rather than being processed as a personalization directive.

How to fix it:

Ensure you are using the correct syntax when writing LLM instructions in your automation. Wrap your instructions in curly brackets { } to tell the LLM how to personalize each message.

Example: {LLM: insert a custom pitch highlighting why our expertise in healthcare staffing makes us an ideal partner.}