Marketplace Partner Hub Access

As a Marketplace Partner, you can access Bullhorn Hub just like customers, and you don’t need a Bullhorn email address to register. Simply visit help.bullhorn.com, complete the registration form, and select "Yes" to indicate you are an existing customer. If your account information isn’t recognized, a support case will automatically be created to assist you. Once they complete the case, you will be granted access.

Once your registration is complete, use the one-time code sent to your email to log in. If you have any trouble logging in, please contact your Bullhorn administrator for assistance.

Getting Started

Check out our Bullhorn Hub Partner FAQs for more information on getting started in the Hub. Bullhorn Hub is your new, centralized resource center designed to simplify your experience. It seamlessly integrates support cases, product documentation, training, knowledge articles, and more into one platform.

Access to Bullhorn Launch

To access the learning resources in Bullhorn Launch, you will now log in through Bullhorn Hub at help.bullhorn.com.

For your first time access, you will need to register for Bullhorn Hub following the process described above. This will create a case for support, and an analyst will resolve it in the order it was received. Once you are registered and logged in, you will be able to access Bullhorn Launch using the link in the Hub.

Marketplace Partner Hub FAQs

What support cases can Marketplace Partners see in Bullhorn Hub?

Marketplace Partners can only view support cases that are tied to the accounts associated with their contact record. If a partner is not listed as a support contact on an account, they will not have visibility into that account’s cases.

Can Marketplace Partners escalate support cases?

Yes. Marketplace Partners use the same case escalation functionality available to customers.

To escalate a case:

  1. Open the case in Bullhorn Hub.

  2. Select an escalation reason (for example, suspected system outage or bug, required for go-live, or other business-critical needs).

  3. Provide a brief explanation for the escalation.

Support Contacts can escalate or de-escalate cases at any time.

Can Marketplace Partners communicate with the assigned support representative?

Yes. Marketplace Partners can interact with support cases the same way customers do. This includes:

  • Adding comments (which notify the assigned Support Analyst)

  • Updating case statuses

  • Escalating or de-escalating cases

Can Marketplace Partners see their customers’ support tickets?

No. Marketplace Partners cannot view a customer’s cases unless they have been explicitly added as a Support Contact on the customer’s account.

Can Marketplace Partners tag customers or additional partners into a case?

This functionality is not available.