Amplify Enriching Troubleshooting

If Amplify Enriching isn't working as expected, this troubleshooting guide can help. We've compiled solutions to the most common issues so you can get back on track quickly.

Looking for help troubleshooting custom prompts in the Prompt Studio? See Troubleshooting AI Assistant.

Record shows as “Waiting” at the “Async Step Execution” Stage

When a record shows “Waiting” instead of “Complete” at the Async Step Execution stage, it means Bullhorn Automation is waiting for the ATS to finish processing the enrichment request and return a result.

Records are processed one at a time, and each record can take upwards of one minute to complete. If a large number of records are moving through the Enrich step, overall processing time will be longer.

This is expected behavior. Records will automatically change to “Complete” once the ATS has finished processing them. No manual action is required.

The Enrich step has overwritten previous content in my field

This is expected behavior. If your selected field already contains data, the AI-generated content will replace it completely.

Best practices to avoid losing data:

Use the Enrich step with empty fields or fields containing data you don't need to keep.

If in doubt, create a new custom text field in the ATS specifically for enriched content. This ensures nothing important gets overwritten.

A record passed through the Enrich step with a status of "Completed", but the field is empty

Check that your selected field is compatible with the content type you're generating. The Enrich step outputs text, so you need to save it to a text field.

Attempting to save text content (like a job title or summary) to a non-text field (like a date field) won't work. Make sure you've selected a text field in your Enrich step settings.