Using Sophia to Get Support in Bullhorn Hub

Sophia from Bullhorn makes it easier to get the support you need without waiting in line. With her built-in AI, you can quickly find answers, get troubleshooting guidance, and transfer to a live analyst when necessary.

Sophia AI Support Chat is currently available only to select customers as part of an early access program. Your organization will receive a communication from Bullhorn when Sophia is ready to be enabled for you.

Check out the demo of the two ways you can use Sophia:

Common Reasons You Might Use Sophia

  • “I need help with ATS right now.”

  • Resetting a password or changing account settings.

  • Finding out how to update or configure a feature in ATS.

  • Troubleshooting an error or warning message.

  • Learning best practices without searching through multiple pages.

  • Escalating to live chat or creating a case when self-service doesn’t solve the issue.

Accessing Sophia in the Bullhorn Hub

You can start chatting with Sophia directly inside the Hub. This gives you one place for answers, live support, and case creation.

  1. Sign in to Bullhorn Hub.

  2. Click the chat icon in the bottom-right corner.

  3. Select Start Conversation with Sophia from Bullhorn.

  4. Type your question in the chat window and press Enter or click the arrow.

  5. Continue the conversation by asking follow-up questions.

  6. When finished, click the three dots (•••) and select End Chat.

A short feedback prompt appears so you can rate Sophia’s answers.

How to Resize the Sophia Chat Window

You can resize the Sophia chat window to give yourself more room to read responses. The size you set persists across sessions.

  1. Open the Sophia chat window.

  2. Click and drag the edge of the chat window to your preferred size.

The chat window stays at your chosen size the next time you open Sophia.

Other Actions Sophia Can Perform

Sophia can do more than answer questions. If you have the right permissions, she can also:

  • Add or update departments

  • Add business sectors or industries

  • Create a support case on your behalf

Troubleshooting

  • If you don’t see the chat icon: Confirm you’re signed in to Bullhorn Hub with the right permissions.

  • If Sophia doesn’t respond: Refresh your browser or end the chat and restart it.

  • If your question isn’t understood: Rephrase your question using the product or feature name.

  • If Sophia gives an incomplete answer: Ask her to refine the search or escalate to live chat.

  • If case creation fails: Ensure you have case permissions and try again; otherwise, use the Support page to log a case manually.

FAQ

Q: Where do I find Sophia in the Hub?

A: Click the chat icon in the Hub’s bottom-right corner.

Q: Can Sophia connect me to live support?

A: Yes, she can transfer you to live chat or create a case when self-service isn’t enough.

Q: Does Sophia work outside the Hub?

A: Yes. Sophia is also available directly in Bullhorn ATS. See Using Sophia to Get Support in Bullhorn ATS/CRM for details.