Getting the Best Answers from Sophia

Sophia from Bullhorn makes it easier to get the support you need without waiting in line. With her built-in AI, you can quickly find answers, get troubleshooting guidance, and transfer to a live analyst when necessary.

Sophia AI Support Chat is currently available only to select customers as part of an early access program. Your organization will receive a communication from Bullhorn when Sophia is ready to be enabled for you.

Check out the demo of the two ways you can use Sophia:

Asking clear, specific questions helps Sophia deliver faster, more accurate answers. This guide shows how to phrase your questions for the best results.

Common Scenarios for Asking Sophia Questions

  • “How do I reset my password in ATS?”

  • “Why am I getting an error when I post a job?”

  • “How can I configure tearsheet columns?”

  • “What’s the best practice for setting up a department?”

  • “I need help.”

What Kind of Questions Sophia Can Answer

Sophia specializes in:

  • How-to questions about Bullhorn products.

  • Troubleshooting steps when you run into problems.

  • Best practices for getting the most out of features.

  • Administrative actions such as adding departments or industries.

Tips for Getting the Best Responses

  • Be specific and include the product or feature name.

  • Ask one question at a time.

  • Use complete sentences so Sophia can understand your intent.

  • If the first answer doesn’t solve your problem, rephrase your question or ask Sophia to refine the search.

Troubleshooting

  • If Sophia gives the wrong article: Try using more exact product names in your question.

  • If answers feel too general: Add detail about what you were doing when the issue occurred.

  • If Sophia repeats herself: Rephrase your question in different words.

  • If Sophia can’t answer: Escalate to live chat or create a case.

FAQ

Q: Can I ask Sophia multiple questions at once?

A: Yes, but ask one question at a time for the most accurate results.

Q: What if I don’t know the feature name?

A: Describe the task you’re trying to do and Sophia will still guide you.