Improving Sophia with Feedback

Sophia from Bullhorn makes it easier to get the support you need without waiting in line. With her built-in AI, you can quickly find answers, get troubleshooting guidance, and transfer to a live analyst when necessary.

Sophia AI Support Chat is currently available only to select customers as part of an early access program. Your organization will receive a communication from Bullhorn when Sophia is ready to be enabled for you.

Check out the demo of the two ways you can use Sophia:

Sophia gets smarter when customers like you give feedback. Your input helps refine her answers and expand the resources available.

Common Ways Customers Help Improve Sophia

  • Letting her know when an answer is incomplete.

  • Flagging incorrect or unclear steps.

  • Suggesting missing topics that should be added.

  • Providing context in feedback (“This didn’t solve my problem because…”).

How You Can Help Improve Sophia

Every time you give feedback, you’re contributing to a smarter, more accurate AI that benefits the entire Bullhorn community.

  • Be clear and specific in your questions.

  • Use accurate terminology for Bullhorn products and features.

  • Tell Sophia when an answer is wrong, incomplete, or outdated.

  • Suggest missing topics or resources.

When Sophia Doesn’t Answer Correctly

  • Ask Sophia to refine the search.

  • Rephrase your question to include feature or product names.

  • If needed, transfer to a live analyst for help.

  • Leave feedback so the team can adjust answers.

Troubleshooting

  • If Sophia offers unhelpful answers: Provide feedback directly in the chat.

  • If Sophia misses a topic entirely: Submit it as a feedback suggestion.

  • If Sophia sends outdated steps: Mark it as incorrect so the team can update content.

FAQ

Q: How do I give feedback to Sophia?

A: At the end of your chat, Sophia will ask you for feedback. Add your rating on a scale of 1 to 5 and any details.

Q: Does Bullhorn review Sophia’s feedback?

A: Yes, the team reviews and uses it to improve future responses.

Q: Can I suggest new topics?

A: Absolutely, customer requests drive new topics and resources with their feedback.