Amplify Transcribe Troubleshooting

If you're having trouble with Amplify Transcribe, this guide covers the most common issues and how to resolve them.

Issue: Users are prompted for admin approval when connecting their calendar

Possible cause:

Some Microsoft 365 tenants are configured to prevent users from independently consenting to third-party applications. When this setting is active, Microsoft automatically redirects users to an admin consent prompt. This is a Microsoft tenant policy, not a Bullhorn product issue.

How to fix it:

A Microsoft 365 administrator needs to grant consent once on behalf of all users. After this is done, individual users can connect their calendars without any further prompts.

1. Sign in to the Microsoft Entra admin center as a Global Administrator or Privileged Role Administrator.

2. Navigate to Enterprise applications.

3. Search for and select Amplify Transcribe (Bullhorn).

4. Go to Permissions > Grant admin consent.

5. Review the requested permissions and confirm.

Once granted, all users in your organization can connect their Outlook calendar from within Amplify without seeing the admin consent prompt.

The only permission Amplify Transcribe requests is Calendars.Read — read-only access to the user's own calendar. No write access or access to other users' data is requested.

If the issue persists after granting consent:

• Confirm that consent was granted for the correct application (Amplify Transcribe by Bullhorn).

• Ask the affected user to sign out of Amplify and sign back in, then try reconnecting their calendar.

• If the issue continues, contact Bullhorn Support with a screenshot of any error message displayed during the connection attempt.

FAQ

Does the admin consent issue affect Google Calendar users?

No. This issue is specific to Microsoft 365 / Outlook calendar connections. Google Calendar connections follow a separate OAuth flow and are not affected by Microsoft Entra tenant policies.

We use SSO to log into Bullhorn. Does the admin consent requirement still apply?

No. If your organization uses Single Sign-On (SSO) to access Bullhorn, the calendar connection is still made directly between Amplify Transcribe and Microsoft 365. Your SSO setup does not bypass the Microsoft tenant consent requirement. The admin consent steps above apply regardless of how users authenticate into Bullhorn.

Does granting admin consent in Microsoft 365 create any security risk?

No. The only permission being granted is Calendars.Read — read-only access to a user's own calendar events. Amplify Transcribe uses this to surface upcoming meetings within the product. No calendar data is modified, and access is scoped to the individual user.