AI Job Match FAQ

I configured the settings for AI Job Match. Should this work immediately?

Not quite. If the current URL structure for your job board is entered and configured correctly, you can reach out to Bullhorn Automation Support and the team can enable this setting for you. We encourage you to explore the results AI Job MatchClosed is providing for your candidates to ensure you are happy with your configurations before requesting to be enabled. You can find out how to do that in this article: Enabling AI Job Match (Dynamic Jobs)

If I already have Bullhorn Automation job syncing set up, can I still use AI Job Match?

Yes! You'd still need to configure AI Job Match using the steps outlined above, but if you begin using AI Job Match, Bullhorn Automation will longer consider your previous job syncing settings. Contact Bullhorn Automation Support for further questions about this.

What are the Data Points that can be used?

Standard Fields:

  • Job Title: The Title field on the job record
  • Position Title: The Occupation field on the candidate record
  • Location (optimized for US, UK, AUS, and NZ)

Fields you may need to activate:

  • Skills
  • Specialties
  • Industries
  • Category

If you create a list in Bullhorn Automation and do not see Candidate Skills, Specialties, or Industries as available list search criteria, then those fields are not currently being synced. Contact Bullhorn Automation Support for help getting them synced.

What if I want to use location, but I don't have a zip code for my candidates?

When identifying job or candidate locations, Bullhorn Automation uses the zip code or the city/state. If a candidate has either of those two entered properly, Bullhorn Automation will be able to identify their location. For reference, roughly 85% of candidates from all of our customers have a location entered.

What are the limitations of AI Job Match?

  • The current version of AI Job Match requires the %ATS_JOB_ID% to be present in the URL structure as: example.com/jobs/%ATS_JOB_ID%.
  • Maximum Distance is only configured for clients in Australia, Canada, New Zealand, the UK, and the US at this time.
  • AI Job Match is optimized for English Speaking countries at this time.

What happens if there are no good matches?

When you use the %MOSTRECENTAUTOMATCHES% merge tag in emails sent through a job-based automation, if there are no matches, the automation will not send the email and will proceed to the next steps in the automation. This ensures that an email without matches will not be sent to the candidate.

Emails containing the %JOB% special links are not covered by this suppression logic. As a result, these emails may be sent without a job link if there are no good matches.

Does AI Job Match allow for selection ‘bias’?

To avoid any concerns regarding algorithmic bias, at no point of the process do we rely on any kind of personal candidate information such as age, gender, race, location or other factors.

AI Matching is audited to ensure it is not biased. For questions regarding the audit please contact Compliance@bullhorn.com.

How does providing match feedback impact future matching logic? 

If a candidate/job match receives negative feedback, that feedback is stored in Bullhorn Automation and the matching is filtered out of all future matches so that the same result will not be delivered again. Neutral feedback undergoes manual review and does not automatically adjust the matching logic.