Advanced Installation Troubleshooting

Overview

This article will list a number of steps which can be used to troubleshoot installation errors with the Invenias Desktop Application. Invenias support is always available to assist with troubleshooting issues, however this this guide is intended for Advanced Users or for the use of IT Professionals.

This article covers:

Repair Invenias Installation

Run a repair of your Invenias installation by opening Windows Programs and Features:

Locate Invenias in the list of programs, right click on Invenias, select Change:

Then select Reinstall & Repair and follow the prompts:

 

Repair Office Installation

Run a repair on your Office installation by opening Programs and Features:

Locate Office in the list of programs, right click on Office, select Change:

Then select Repair, then Online Repair:

If this doesn't resolve your issue Microsoft offer a further tool to identify issues which can be downloaded using the link below:

Office Configuration Analyzer Tool (OffCAT)

Note that in some cases a Repair of Microsoft Office can result in the User being prompted to re-enter their Office License Key after the repair has completed. This is more common in stand alone versions of Office rather than through the Office 365 installation. 

Repair Microsoft Components

Invenias requires .net framework and visual studio tools in order to function. If an error occurs in relation to the integration between Invenias and Office Applications such as Outlook and Word we would advise to repair these components.

Repair .net Framework

Run a repair on your .net framework installation by opening Programs and Features:

Locate the latest .network framework in the list, right click on Office, select Repair:

Follow the onscreen prompts to complete the repair. 

Repair Visual Studio Tools

Run a repair on your Visual Studio Tools installation by opening Programs and Features:

Locate the latest Visual Studio Tools installation in the list, right click, select Change, then Repair:

Follow the onscreen prompts to complete the repair. 

Scan and Repair Errors in your Outlook PST/OST files

One of the most common issues which can cause instability in Outlook is corruption and errors inside the PST or OST file. Microsoft Office includes a Scan and Repair utility, which can be run to resolve errors in your PST and OST files.  

What are OST and PST files?

OST is the storage file used by Outlook when you have a Microsoft Exchange Server. PST is the storage file used by Outlook when you do not have a Microsoft Exchange Server (POP3)

Run ScanOST.exe (if you have Exchange) or ScanPST.exe (if you do not have Exchange)

The applications are located in the following directories which will vary depending on your Windows and Office version:

Outlook 2016
32-bit Windows; C:\Program Files (x86)\Microsoft Office\Office16\
64-bit Windows;   C:\Program Files\Microsoft Office\Office16\

Office 365 / Outlook 2016 Click to Run
any Windows; C:\Program Files\Microsoft Office\root\office16\

Outlook 2013
32-bit Windows; C:\Program Files (x86)\Microsoft Office\Office15\
64-bit Windows; C:\Program Files\Microsoft Office\Office15\ 

Office 365 / Outlook 2013 Click to Run
any Windows; C:\Program Files\Microsoft Office\root\office15\

Outlook 2010
32-bit Windows; C:\Program Files (x86)\Microsoft Office\Office14\
64-bit Windows; C:\Program Files\Microsoft Office\Office14\
Outlook 2007
32-bit Windows; C:\Program Files (x86)\Microsoft Office\Office12\
64-bit Windows; C:\Program Files\Microsoft Office\Office12\ 

Scan all folders and tick Repair Errors and Begin Scan. Keep running the application until it shows No Errors Found. Make sure that Outlook is not running before you run the applications.