Amplify Present Troubleshooting

If you’re having trouble with Amplify Present templates, this guide covers the most common issues and how to resolve them.

Issue: My merge tags aren’t populating when applying a Present template to a Candidate

Possible cause:

Merge tags in a Present template are linked to specific fields on the Candidate record. If those fields are blank, the merge tags will not populate when the template is applied.

How to fix it:

Confirm that the relevant fields are completed on the Candidate record you are applying the template to. Once the fields are populated, re-apply the template and the merge tags should resolve correctly.