Amplify Screening Troubleshooting

This article outlines common issues with Amplify Screening and how to resolve them.

Jobs Not Entering Automation

This issue may be caused by incorrect re-entry settings for the Amplify Screening - Generate Questions automation. Ensure that the automation is set to allow re-entry of jobs that have the same sales contact, but not to allow re-entry of the same job.

Amplify Screening Audio Playback Disabled

Candidates may encounter an audio playback disabled error if their browser or operating system is set to "Always Deny" microphone access to either the Amplify Screening website or the browser.

To prevent this issue, provide applicants with the troubleshooting information below.

System-Level Workarounds

Users can have websites blocked from accessing their microphone at a system level even if the browser is set to allow it. Here’s how to unblock this access:

On Windows (10/11)

  1. Go to Settings > Privacy > Microphone.

  2. Do the following:

    • Toggle Allow apps to access your microphone to On.

    • Scroll down and enable microphone access for specific apps, like Chrome or Firefox.

On macOS

  1. Go to System Settings > Privacy & Security > Microphone.

  2. Check the browser (Chrome, Safari, Firefox, etc.) to allow microphone access.

Browser-Level Workarounds

If the system-level solutions above didn't work, the user's browser configuration may prevent microphone access. Try the workarounds below:

  • Chrome: Extensions Disable HTML5 Autoplay or privacy managers can block microphone access.

  • Firefox: Do the following:

    1. In Firefox, type "about:config" into the address bar and search.

    2. Find media.navigator.enabled and set it to True.