User Management
Refer to the following sections below to learn how to add, remove, and manage access for users.
Accessing User Management
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To access the User Management page, open the menu by clicking on your icon in the upper right hand corner, and select Users.
You see a list of the name, email, and memberships of all users on any account to which you have Admin access.
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You can search the list by user name, or filter down by a specific account.
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Users who have access to multiple accounts have their number of accounts in the Memberships column. Hovering over this displays the names of the accounts that this user has access to:
User Roles
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Admin: Control settings and manage users on account and accounts below in the organizational structure.
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User: Full access to all messaging features, but cannot change settings.
Adding a New User
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To add a brand new user that doesn't already have access, click on the plus (+) icon on the bottom right of the Users page.
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Enter the user's name and email address, and select which account(s) they have access to, as well as their user role on each account.
The new user receives a welcome email with instructions on how to log in.
If you are unable to add a user, they may already exist or have been deactivated in the past. Reach out to your Admin or the Support team if you need assistance reactivating or finding a user!
Managing Account Memberships
If you need to change which account(s) an existing user has access to, find the user and click on their name. Then, use the plus (+) and minus (-) icons to remove or add accounts from their list.
Deactivating an Existing User
To remove access for an existing user from all accounts, click the trash can icon to the right of them. This immediately removes that user's access if they are currently using the app, and if they try to log in they receive an error message.
