E-Verify Case Closure

The E-Verify An online system that confirms the eligibility of an Employee to work in the United States. The process compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility. process is not complete until the case receives its final result and is closed.

Viewing Cases

To view a list of your company’s E-Verify cases:

Navigate to I-9 Form I-9 to verify the identity and employment authorization of individuals hired for employment in the United States. / E-Verify > E-Verify.
Specific cases can be found by clicking Advanced Search.

This list automatically updates every 6 hours. To see real time information click on the case row to open the slide-out.

Case Resolution

In some instances E-Verify will request additional information. When this happens select the most appropriate statement when closing the case.

Close Case

E-Verify cases can be closed from the E-Verify Details Panel.

Employment Authorized Cases

Cases that receive an Employment Authorized result will be automatically closed by E-Verify and will not require further action from the employer.

Final Nonconfirmation Cases

Cases that receive a Final Nonconfirmation will allow the case to be closed. After clicking Close Case in the E-Verify Details Panel, employers must select from a provided list of close reasons.

Close Case and Resubmit

In some cases, E-Verify may determine that a case must be resubmitted. You should close the case selecting the most appropriate reason for closing it. Then you can manually initiate a new case on the Applicant (or Candidate or Talent) Customer talent - the person applying or hired for the job > E-Verify tab.

Case Closure Statements

Below are the list of case closure reasons, as indicated in the most recent E-Verify User Manual. The options that are displayed will vary on a case by case basis and may also change if E-Verify decides to change the available case closure reasons.

Closure Statement	Definition
The employee continues to work for the employer after receiving an Employment Authorized result.	E-Verify has verified that the employee is eligible to work in the United States and the employee continues to work for the employer. This status will automatically be selected for Employment Authorized cases and the case will automatically be closed by E-Verify.
The employee continues to work for the employer after receiving a Final Nonconfirmation result.	E-Verify could not verify that this employee is authorized to work in the United States. The employee took action to resolve the Tentative Nonconfirmation (mismatch), but was unable to resolve it and a Final Nonconfirmation was issued in E-Verify. The employer chooses to allow the employee to continue to work.
The employee continues to work for the employer after receiving a DHS No Show result.	E-Verify could not verify that this employee is authorized to work in the United States. The employee took action to resolve the Tentative Nonconfirmation (mismatch), but did not take action to resolve it and a ‘DHS No Show’ result was issued in E-Verify. The employer chooses to allow the employee to continue to work.
The employee continues to work for the employer after choosing not to take action to resolve a Tentative Nonconfirmation (mismatch).	E-Verify could not verify that this employee is authorized to work in the United States. The employee chose not to take action to resolve the Tentative Nonconfirmation (mismatch). The employer chooses to allow the employee to continue to work.
The employee was terminated by the employer for receiving a Final Nonconfirmation result.	E-Verify could not verify that this employee is authorized to work in the United States. The employee had to take action to resolve the Tentative Nonconfirmation (mismatch), but was unable to resolve it. The employer terminated the employee after the Final Nonconfirmation result.
The employee was terminated by the employer for receiving a DHS No Show result.	E-Verify could not verify that this employee is authorized to work in the United States. The employee took action to resolve the Tentative Nonconfirmation (mismatch), but did not take action to resolve it and a ‘DHS No Show’ result was issued in E-Verify. The employer terminated the employee after receiving the ‘DHS No Show’ result.
The employee was terminated by the employer for choosing not to take action to resolve a Tentative Nonconfirmation.	E-Verify could not verify that this employee is authorized to work in the United States. The employee chose not to take action to resolve the Tentative Nonconfirmation (mismatch). The employer terminated the employee after the employee chose not to take action to resolve the Mismatch.
The employee quit working for the employer.	The employee chose to stop working for the employer.
The employee was terminated by the employer for reasons other than E‑Verify.	The employer terminated the employee for reasons unrelated to E-Verify.
This case is being closed because of technical issues with E-Verify.	This case is being closed because of technical issues with E-Verify. E-Verify was unable to process this case due to a technical issue. The employer is closing this case and needs to create a new case.
The case is being closed because another case with the same data already exists.	An E-Verify case with the same data was already created for this employee. This is a duplicate case. If a case is closed because another case with the same data already exists, it does not void the case or change the case result. The case will still display the last case result even though it has been closed.
The case is being closed because the data entered is incorrect.	The data entered for this employee was not correct. If a case is closed because the data entered is incorrect, it does not void the case or change the case result. The case will still display the last case result even though it has been closed.
The case is being closed because DHS or SSA instructed this employer to create a new case for this employee.	The Department of Homeland Security (DHS) or Social Security Administration (SSA) instructed the employer to create a new case for this employee because E‑Verify was unavailable, or for another reason.
The employee is no longer employed by the employer for reasons unrelated to E-Verify and the mismatch process could not be completed.	The employee is not available because they are no longer working for this employer for reasons unrelated to E-Verify. The Tentative Nonconfirmation (Mismatch) process could not be completed.
The case is being closed because DHS or SSA instructed this employer to close the case.	The employer was directed by DHS or SSA to close this case.