Using Amplify Chat

You need Bullhorn Amplify Edition to use this feature.

With Amplify Chat, you can ask natural-language questions to explore your Bullhorn data, generate insights, and perform actions across multiple records.

This article covers how to ask questions, add records and tools to your requests, how Amplify processes requests, and how to interpret your results and manage your chats.

Asking Questions

Type your question or request directly into the chat field, then press Enter or click the up arrow to send.

Amplify can interpret conversational phrasing and will automatically use connected data sources to return results.

Amplify Chat can help with:

  • Data analysis: “Create a table of clients with no new jobs added in the last month.”

  • Record summaries: “Give me a quick summary of [Company Name].”

  • Performance metrics: “Show me placement trends for Q4.”

  • Research: “Find news articles about [Company Name].”

  • Multi-record queries: Questions that span across multiple companies, contacts, or jobs. For example:

    • “List the oldest open jobs”

    • “Create a table of clients with no new jobs added in the last month”

    • “Show me my most recently added candidates.”

  • Workflow actions: Requests to perform specific actions in Bullhorn. For example:

    • “Create a note for this candidate”

    • “Add these records to a tearsheet”

    • “Remind me to follow up tomorrow”

    • “Add records for all of those companies in Bullhorn.”

      You can also add and update records in batches. For more details, see Taking Action on Records with Amplify Chat.

Be as specific as possible. Adding details like date ranges helps Amplify return more accurate results.

Adding Records to Your Request

Instead of relying on names typed into your message, you can select the exact records you want Amplify to work with. Because Amplify receives the exact record rather than a name it has to interpret, results are more accurate, especially when records share similar names.

  • Type @ to include a candidate or contact.

  • Type # to include a job.

For example: “Summarize the last three interactions with @[candidate name] for #[job title].”

To add a record:

  1. In the chat field, type @ or #.

  2. Begin typing the record’s name or ID. A list of matching records appears.

  3. Click the record you want.

The record appears as a pill in the chat field.

Things to know:

  • Selected records stay in the context bar after you send your message.

  • To remove a record, delete its pill from your message while you’re editing. To remove it from the context bar, click the X.

  • The context bar is hidden when no records are selected.

  • You can only select records you have permission to view in Bullhorn.

Selecting a Tool

By default, Amplify decides which tool to use for your request. If you know which tool you want, type / in the chat field and select it from the list. This directs Amplify to use that tool rather than guessing which is the best fit.

For example: “Find me some fintech companies in London /Prospect”

The available tools are:

  • Bullhorn ATS

  • Bullhorn Analytics

  • Bullhorn Prospect

  • Web Search

  • Job Feed

You can select more than one tool in a single request.

For a description of each tool, see Accessing and Navigating Amplify Chat. For ideas on using Prospect, see Amplify Prospect in Chat.

How Amplify Processes Requests

For complex questions, Amplify displays a "thinking" indicator, outlines its approach, and retrieves data and displays results once complete.

Amplify may also ask for more information or confirmation if something is ambiguous (for example, “last calendar month” vs. “last 30 days”), or if it needs details to complete a task. When this happens, Amplify may present a guided form instead of asking you to type your answer. See Answering Guided Questions below.

 

  • Amplify Chat queries usually take a little longer to process than record-level requests because they analyze information across multiple records and sources.

  • You cannot send another message while Amplify is processing your request. The message field is temporarily disabled to prevent overlapping requests. If you need to stop a request, click the cancel icon () in the bottom-right corner of the chat field.

Answering Guided Questions

When Amplify needs more information from you, it can present a short form with options to select, instead of requiring you to type a reply. Depending on the question, the form may include:

  • Checkboxes (single-select or multi-select)

  • Dropdowns

  • Text fields, including multiline text

Required fields are validated, so you’ll be prompted to complete any that are missing before you can continue.

Select your answers to move through the form. When you submit the final step, Amplify continues with your request, and your selections are recorded in the conversation.

You can also ask Amplify to use a form to gather requirements. For example: “Ask me a few questions in a guided form to narrow down the candidates we should shortlist.”

If Amplify asks a question in plain text instead of a form, reply directly in the chat window. Your answer helps refine the result without starting over.

Working with Results

After Amplify returns an answer, you can:

  • Ask follow-up questions to refine or expand results.

  • Request more details on a specific record

  • Combine tools for deeper analysis (for example, “Summarize this company /Web Search, then check our open jobs /ATS”).

  • Click any record link in the response to open it directly in Bullhorn and take immediate action.

  • Copy a response to your clipboard by clicking the Copy icon ().

  • Use suggested next steps: After some responses, Amplify suggests what you could do next. Select a suggestion to continue, or ignore it and type your own request.

Providing Feedback

Help improve Amplify by rating each response:

  • Thumbs Up - The answer was accurate, helpful, and met expectations.

  • Thumbs Down – The answer was incomplete, inaccurate, or not helpful.

If you give a Thumbs Down, you’ll be prompted to add a brief comment. Your feedback helps the Amplify team improve accuracy and performance.

Managing Chats

Start a New Chat

When you want to change topics or start a new query, click New Chat at the top of the Amplify window. This clears the current conversation so previous context does not influence your next question.

Start a new chat when switching to a different topic or data set (for example, moving from candidate analysis to job performance).

View Chat History

Amplify automatically saves your recent conversations for 30 days. Chat history is stored per user and not shared across accounts.

To view your history:

  1. Click the Chats button at the top of the screen.

  2. (Optional) Use the search bar at the top to filter your chats and messages by keyword.

  3. Click on a chat to reopen it and continue where you left off, or click New Chat to start a fresh conversation.

You can continue where you left off, copy results, or ask follow-up questions.

Save a Prompt

If you've had a useful conversation with Amplify Chat, you can save it as a prompt and reuse it whenever you need to replicate the same outcome. This is ideal for tasks you perform on a recurring basis, such as generating a weekly activity report.

After a conversation, click the bookmark icon to save a reusable version of it.

Saved prompts are added to the Prompt Library, where you can find, edit, share, or favorite them.

For full steps, see Saving Amplify Chat Prompts.