Compose Message Editor Font Size Update

We’ve made an update to ensure emails composed in Bullhorn ATS display correctly in external email clients.

What was happening?

When you selected a font size in the Compose Message editor, it did not translate correctly in email clients like Outlook or Gmail. For example, text set to 14 in the editor could appear smaller in the recipient’s inbox due to incorrect sizing. This issue has now been fixed.

What's changed?

When this issue was first resolved, font size values in the editor appeared as less intuitive numbers (for example, 8, 9, 10, 11, 12, and 14 displayed as 11, 12, 13, 15, 16, and 19).

Font sizes in the editor now display as expected, while still rendering correctly in email clients.

What this means for you

  • Font sizes in the editor now display as expected (8, 9, 10, 11, 12, 14, etc.).

  • What you see in the editor more accurately reflects how your email will appear to recipients.

  • No action is required. This update is automatically applied to your message templates.

For templates with custom font size settings, see the FAQ below.

FAQ

Where in the ATS does this change apply?

This update applies to the message editor on the Compose Message screen.

You can access this screen from multiple areas, including:

  • Sending emails from Candidate, Contact, Job, Submission, or Placement records

  • Using Mass Action > Email from list views

  • Using the Binocular View > Email option

  • Sending emails from Distribution Lists

What does this mean for my existing message templates?

Templates that use font sizes selected from the editor will automatically update when opened.

If your template uses custom font sizes set through the Source editor, see the guidance below.

Do I need to update my templates?

In most cases, no. Templates automatically apply the updated font sizing when loaded.

If you notice any formatting issues, open the template and click Save to refresh it.

I use custom font sizes in the Source editor. What should I expect?

To support this change, we converted all font sizes to rem units behind the scenes. So here’s what that means if your templates use any other font sizes:

  • px or pt units: These should update automatically when the template is loaded. If anything looks incorrect, open and resave the template.

  • % units: You may need to update these to px or rem for best results.

  • rem units: No changes are required. These are already aligned with the updated behavior.

What font size units are recommended going forward?

Use px or rem for the most consistent and predictable results in the message editor.

My template looks different after the update. What should I do?

Open the template in Message Templates > Organize, select the template, and click Save. This will apply the latest formatting and resolve most issues.

Who should I contact if I’m still experiencing issues?

If resaving the template does not resolve the issue, contact Bullhorn Support.