Automation Auto Pause

Overview

When you modify a live automation, it will be paused automatically to prevent any issues that could be caused by making changes while it is active. This article explains how the Auto Pause feature works. If you prefer to manually pause your automation, that is also an option.

When an automation is auto-paused, you must manually turn the automation back on once you've finished making your changes.

Automation Triggers

The following actions will trigger your automations to auto-pause:

  • Editing the automation enrollment.
  • Editing the automation settings.
  • Editing a list within an active automation.
  • Adding, editing or deleting a step within an automation.

Automations will be auto-paused when:

  • They have been inactive for 60+ days.
    • An automation is inactive when no records have passed through it for 60 days, or no step activities have occurred in 60 days. Email notifications are sent on Saturdays to all Automation admins with hyperlinks to automations paused for inactivity within the last week.
  • You click Save on the edit page, even if you didn't make any modifications. To avoid triggering the auto-pause when you haven't made changes, click Cancel instead.

Paused Automations

When an automation is paused, a blue Automation Paused message will appear at the top of the page and a Turn On Automation button will display.

If there are contacts or candidates in a wait step when the automation is paused, they will pick up where they left off once you turn the automation back on, and will only wait the remaining number of days.

For example, if someone is 15 days into a 90 day wait step when the automation is paused, when it is turned back on they will have 75 more days waiting.

If you are making changes to a tearsheet in a paused automation, we recommend waiting an hour before turning the automation back on to ensure the tearsheet has time to sync.

Here is a video of the feature in action: