Troubleshooting and Best Practices for the Email Builder
When using the Bullhorn Automation Email Builder, users may encounter issues with emails not rendering properly or elements behaving unexpectedly. This guide combines common troubleshooting FAQs with best practices to help you resolve issues and optimize your email designs.
Frequently Asked Questions
Why is my email not rendering properly?
Emails may not render correctly if content has been copied and pasted from external programs like Microsoft Word. The Email Builder uses JSON for backend encoding, and hidden formatting or incompatible characters can cause issues.
Always paste content as plain text to remove any hidden formatting. Then, reapply desired formatting within the Email Builder.
What should I do if part of my content disappears?
When dragging and dropping content, placing it incorrectly inside or outside of a row may temporarily hide parts of the existing row.
Drag the misplaced content to another area of the email. The hidden row or content will reappear.
Can I use custom fonts in the Email Builder?
Custom fonts are not supported unless added via an HTML block. The Email Builder only supports standard fonts to ensure compatibility across all email clients.
Use the default font options for consistency and reliable rendering.
How do I hide elements on mobile or desktop?
To create a responsive email design, you can hide specific elements on mobile or desktop views.
Steps: Navigate to the Block Options section at the bottom of the Content Properties tab and adjust the visibility settings for the selected element.
How can I adjust spacing between email content and the footer?
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Option 1: Set the row or content block at the bottom to have “0” bottom space in the Properties Panel.
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Option 2: Manually add a signature block at the bottom of the email. Include the unsubscribe link from the Special Links section to suppress the default signature.
Best Practices
Default Logo Display
The email body automatically includes your company’s logo, configured in Settings > Company Settings > Email Branding. Ensure your logo settings are up to date for consistent branding.
Undo Changes and Edit History
Use the undo option in the bottom-left corner of the Email Builder to revert recent changes. You can also access the edit history to restore a previous version if needed.
Preview Frequently
Regularly preview your email in both desktop and mobile views to ensure all elements appear as intended. Use the preview function to catch potential rendering issues before sending.
Test Across Email Clients and Browsers
Emails could render differently on different browsers, email providers, and settings. Send test emails to different email clients (e.g., Gmail, Outlook) and view in multiple browsers to identify and resolve any inconsistencies in how your email renders.
Avoid Encoding Conflicts
Copying and pasting content from external programs can introduce hidden formatting that conflicts with the Email Builder’s encoding. Always paste as plain text and format directly in the builder.