LinkedIn Integration Troubleshooting

LinkedIn has provided Bullhorn with a method to ask them questions directly. Use the section below to judge when to reach out to LinkedIn directly versus directing the client to reach out to LinkedIn Support. If contacting LinkedIn directly, from your Salesforce case, include LTSATSintegrations@linkedIn.com and CC the customer, including their companyID and a link to their job landing page on LinkedIn, along with any necessary troubleshooting details.

Escalate to LinkedIn via Bullhorn

Refer to the following list to understand what issues require an escalation to LinkedIn via Bullhorn.

• Jobs not showing on 1-Click Export

• Candidate was exported to ATS but doesn't display in Bullhorn

• InMail Notes/Messages not syncing

• Job was published to LinkedIn but isn't showing up

• Applications from LinkedIn are not flowing into ATS

Open a Ticket with LinkedIn Support

Refer to the following list to understand what issues require opening a ticket with LinkedIn Support.

Create a LinkedIn Support ticket here.

• Unable to enable ApplyConnect

• Company name not appearing in dropdown

• Contract and cost related questions

• Questions pertaining to Job Slots

• Questions pertaining to Mapping

• Questions around configuring a LinkedIn Recruiter account from within LinkedIn

• Specific questions around the new LinkedIn RSC functionality and how it differs from the old functionality

• Specific questions around the LinkedIn ApplyConnect functionality