LinkedIn Integration Troubleshooting

Use this article to identify whether a LinkedIn integration issue should be routed to Bullhorn Support or LinkedIn Support directly.

Contact Bullhorn Support For:

The following issues require escalation through Bullhorn Support:

• Jobs not showing on 1-Click Export

• Candidate exported to ATS not appearing in Bullhorn

• InMail notes or messages not syncing

• Job published in Bullhorn not appearing on LinkedIn

• Applications from LinkedIn not flowing into Bullhorn

Contact LinkedIn Support Directly For:

The following issues require opening a support ticket directly with LinkedIn. To create a ticket, visit LinkedIn Help.

• Unable to enable Apply Connect

• Company name not appearing in dropdown

• Contract and cost-related questions

• Questions about job slots

• Questions about mapping

• Questions about configuring a LinkedIn Recruiter account from within LinkedIn

• Questions about LinkedIn RSC or Apply Connect functionality

If LinkedIn Support Is Unresponsive

If significant time has passed since your last engagement with LinkedIn Support, LinkedIn may have closed the case on their end. If this happens:

1. Assume the original case is closed.

2. Open a new ticket by emailing LTSATSintegrations@linkedin.com.

3. If there is no response within 48 hours, escalate internally.