Succeeding as a Bullhorn Administrator

Administrators are responsible for configuring the application, managing user accounts, and working with Bullhorn Support.

In general, you may be responsible for the following:

 

Understanding Your Bullhorn Account

There are three key things you should know about your Bullhorn account:

  • Who your Support and Account Contacts are – Support and account contacts are designated individuals at your company who can communicate with Bullhorn Support for questions or changes. Everyone at your company should know who these individuals are.
    • Examples: Contract changes, adding features, giving permission for users to work with support for issues they are having.
  • Which Bullhorn product edition your company is using – Knowing which edition your company has will help you determine features that are available to you. See Bullhorn Platform Editions for a guide to what's included with each edition.
  • Which Bullhorn cluster your company is on – Bullhorn’s robust infrastructure is comprised of multiple web servers that host many customers.  Knowing which cluster you are on will help you troubleshoot any performance issues you might encounter. See Finding Your Company's Cluster Number for details.
 

Introducing New Users to Bullhorn

Make sure you and your users get new-hire training on how to use the application as well as refresher training. We offer eLearning videos, free webinars, paid private or group training options. For information on our training offerings, visit Bullhorn Launch.

 

Getting Help

There are multiple ways to get help when you need it:

  • Bullhorn Hub (help.bullhorn.com): Used for how-to questions, best practices, submitting a ticket, and starting a Live Chat with our Support Team.

  • Check status.bullhorn.com first for information about any system wide issues you're experiencing.

  • Contacting Bullhorn Support: Used for help when something isn’t working as expected

 

Keeping Up-to-Date with Bullhorn

Bullhorn provides releases notes for all major software updates. These are available on the Release Notes Portal.

 

Providing Feedback and Suggesting New Features

Have an idea about a feature you would like to see in the Bullhorn? Fill out the customer portal's feedback form.

 

Preparing to Make Changes

Before jumping into the Administrator tools and changing the application, we recommend you follow these guidelines:

  • Think Through Changes – Confer with your colleagues to make sure the changes you want to enact make sense for all involved persons.
  • Have a Plan - Review the plan with your users to make sure they understand the coming changes and give them time to prepare for the change.
  • Document Changes - Once you perform the change, make sure you document what you did in case you need to reverse the changes later.