Editions Available: All Editions Audience: Administrative Users

Succeeding as a Bullhorn Administrator

Some tools not available in all editions and will be identified below.

Administrators are responsible for customizing the application and answering user questions. In general, you may be responsible for the following:

  • Customizing Titles of Entities (Corp/Enterprise only)
  • Adding job and candidate categories, specialties, and skills
  • Configuring application fields and page layouts (Corp/Enterprise only)
  • Training new users on the Bullhorn application
  • Configuring your email system for integration with Bullhorn
  • Configuring Bullhorn Pulse (Enterprise only)
  • Managing user accounts
  • Working with Bullhorn Support (Account/Support contacts only)
  • Managing application settings and customizing features (Corp/Enterprise only)
  

Understanding Your Bullhorn Account

There are three key things you should know about your Bullhorn account:

  • Who your Support and Account Contacts are – Support and account contacts are designated individuals at your company who can communicate with Bullhorn support for questions or changes. Everyone at your company should know who these individuals are.
    • Examples: Contract changes, adding features, giving permission for users to work with support for issues they are having.
  • Which Bullhorn product edition your company is using – Knowing which edition your company has will help you determine features that are available to you.
    • Example: Team, Corporate, Enterprise, Healthcare, etc.
  • Which Bullhorn cluster your company is on – Bullhorn’s robust infrastructure is comprised of multiple web servers that host many customers.  Knowing which cluster you are on will help you troubleshoot any performance issues you might encounter.

 

Introducing New Users to Bullhorn

Make sure you and your users get new-hire training on how to use the application as well as refresher training. We offer eLearning videos, free webinars, paid private or group training options. For information on our training offerings, view our training website.

 

Getting Help

There are multiple ways to get help when you need it:

  • Check status.bullhorn.com first for information about any system wide issues you're experiencing.
  • Bullhorn Community: Used for how-to questions, best practices, submitting a ticket, and starting a Live Chat with our Support Team.
    • To use the Bullhorn Community, go to the Resources menu in Bullhorn and select Customer Community
  • Contacting Bullhorn Support: Used for help when something isn’t working as expected

 

Keeping Up-to-Date with Bullhorn

Bullhorn provides releases notes for all major software updates. These are available on the customer portal.

 

Providing Feedback and Suggesting New Features

Have an idea about a feature you would like to see in the Bullhorn? Fill out the customer portal's feedback form.

 

Preparing to Make Changes

Before jumping into the Administrator tools and changing the application, we recommend you follow these guidelines:

  • Think Through Changes – Confer with your colleagues to make sure the changes you want to enact make sense for all involved persons.
  • Have a Plan - Review the plan with your users to make sure they understand the coming changes and give them time to prepare for the change.
  • Document Changes - Once you perform the change, make sure you document what you did in case you need to reverse the changes later.

 

User Account Management

Application Configuration

 

Data Management

Videos