Cloud Clock General Troubleshooting

Overview

This article contains information on troubleshooting your Cloud Clock. If the device is not sending punch information or cannot connect to a network, you may be able to resolve issues and restore your Cloud Clock to working order.

Troubleshooting

Reboot

Many Cloud Clock issues can be resolved by rebooting the iPad.

  1. Remove the iPad from its enclosure.
  2. Press and hold the Sleep Button until you see a "slide to power off" prompt.
  3. Slide your finger where shown and the iPad will then power down.
  4. Wait for at least ten seconds, and then press and hold the Sleep Button again to power on the device.
  5. When you see a white apple logo appear on the screen, release the sleep button.
  6. After the device reboots fully, slide to open the screen.
  7. Relaunch the Cloud Clock app.

Closing Apps & Multitasking

Some issues can be corrected by closing the Cloud Clock app and restarting. To complete this, first exit the app by pressing the Home button once. Following this, quickly double tap the Home button and locate any apps displayed in the multitasking toolbar.

  • If your device is iOS 7+, drag the large app preview towards the top of the screen to stop it from running. Repeat this until all apps have been removed from the multitasking toolbar.
  • If your device is iOS 6 or earlier, press and hold an icon until you see a small red minus (-) sign displayed in the upper left corner of the icon. Stop the app from running by pressing the red minus sign. Repeat this until all apps have been removed from the multitasking toolbar.

To restart the app, locate the Bullhorn Time & Expense Cloud Clock icon and touch once.

Cloud Clock Not Communicating or Sending Punch Information

General

  1. Reboot the clock
  2. Go into Manager Mode in the Cloud Clock and perform a Quick Update to send all punches into Bullhorn Time & Expense.
  3. Punches will typically show in Bullhorn Time & Expense within 10 minutes of this action. If no punches show, continue with troubleshooting below.

Connecting to Wi-Fi with iPad

Connecting to a Cellular Network

  • See Cloud Clock Cellular Troubleshooting for more information on how to resolve common issues that might prevent your Cloud Clock from sending data if it uses a cellular connection.

Incorrect Time Displayed

  • Close and restart the app.
  • If time is still incorrect, follow these steps:
    • Enter the Settings app and touch General on the left.
    • Touch the Date and Time option on the right.
    • To set time manually, turn off the Set Automatically option on the right by turning off the toggle that appears.
    • Next, touch the Date and Time listed in blue and set your desired values. 
    • When you are done making any changes, press the Home Button to exit. Then, relaunch the Cloud Clock app and confirm that the time displays as needed.
  • If the incorrect time is still displayed, please contact Support.

Cloud Clock App has Closed

Find the Bullhorn Time & Expense Cloud Clock app on the device’s home screen and restart. The logo appears like this:

Cloud Clock Displays the Wrong Language

After entering the PIN for the employee in question:

  1. Select Other Options.
  2. Touch EDIT.
  3. Touch Language.
  4. Set any language preferences.
  5. Select Save.

Employee Punches are not Recorded

As the punch in process is different from most other clocks, make sure employees follow the process fully until they see the Clocked IN or Clocked OUT confirmation message on the clock display.

Unrecognized Employees or PINs

Enter Manager Mode and perform a Long Update to force all updates from Bullhorn Time & Expense to appear in the clock. This action will load any recently added employee records or updates.

Display is Powered off or Dark

  1. Make sure that the device is securely plugged into an outlet in the wall.
    • If possible, test the outlet with another device.
      • If the alternate device doesn’t power on when plugged in, there may be a problem with that outlet, try moving the entire clock to another power source and plug it in again.
      • If the device powers on in the new location, this indicates that there may be a problem with the original power source.
  2. If the alternate device powers on in the original location, there may be a problem with the hardware behind the clock or the clock itself.
    • Remove the clock from its base and examine the connection to the bottom of the clock.
    • Identify any “Triple-tap” or similar power strips that may be in the base.
      • If a power strip is in use and connections appear secure, try plugging the clock directly into the power source in the wall.
      • If the clock powers up at that point, there may be a problem with the power strip. Place an order for a replacement power strip.
  3. If the clock still will not power on after completing the above troubleshooting steps, place an order for a replacement clock.