Cloud Clock Wi-Fi Troubleshooting

Many Cloud Clock issues can be resolved by rebooting the iPad.

• Remove the iPad from its enclosure.
• Press and hold the Sleep Button until you see a "Slide to Power Off" prompt.
• Slide your finger where shown and the iPad will then power down.
• Wait for at least ten seconds, and then press and hold the Sleep Button again to power on the device.
• When you see a white apple logo appear on the screen, release the Sleep Button.
• After the device reboots fully, slide to open the screen.
• Relaunch the Cloud Clock app.
  • Enter Manager Mode in the Cloud Clock app and select Quick Update. This will send any unsent punches into Bullhorn Time & Expense.
  • Verify that the punches were sent by checking the Last Connect time. Last Connect will detail when the clock last sent punches.
    • If you see that the last connect time is updated, the clock has successfully sent punches to Bullhorn Time & Expense. The punches should show on timecards within 10 minutes.
    • If you see that punches were not recently sent, the clock did not send punches to Bullhorn Time & Expense, continue troubleshooting.

• Open the Settings app and select Wi-Fi towards the top on the left most menu.
• Find the network to which you wish to connect, and select it.
• If a password is required, you will be prompted to enter it here. You can check the connection status visually by looking in the upper left corner of the device. The Wi-Fi connection of the iPad is displayed here.
• If you see that the Wi-Fi icon is active, you have a connection.

It is possible for a device to connect to a Wi-Fi network and not send punches as the Wi-Fi network may not be connected to the internet. If you need to test the device to tell if it is online, close the Cloud Clock App and open a browser session. If you are not able to browse successfully, the Wi-Fi network does not have a connection to the internet. If your device's browser is disabled, please attempt to connect a cell phone or laptop to the same network and browse.

To reset your connection to Wi-Fi, follow these directions:

• Go into the Settings menu, select Wi-Fi on the upper left and turn off Wi-Fi by sliding the toggle to the left.
• Wait ten seconds, and the turn the toggle back on by sliding it to the right.
• Previous connection settings should be saved unless manually cleared.
• Press the Home Button to exit Settings, and then relaunch the Cloud Clock app.
• Enter Manager Mode in the Cloud Clock app and select Quick Update. This will send any unsent punches into Bullhorn Time & Expense.
• Verify that the punches were sent by checking the Last Connect time. Last Connect will detail when the clock last sent punches.
  • If you see that the last connect time is updated, the clock has successfully sent punches to Bullhorn Time & Expense. The punches should show on timecards within 10 minutes.
  • If you see that punches were not recently sent, the clock did not send punches to Bullhorn Time & Expense, continue troubleshooting.

Before connecting to some Wi-Fi networks, it is necessary to accept terms and conditions in a browser. Most Bullhorn Time & Expense-managed devices are configured with settings that disable access to browsers. If the device is not sending punch details or able to connect to the network, this could be a reason.

Confirm with the local IT that the Wi-Fi network in place requires accepting terms and conditions.

• If it does, please speak with your local IT team to get connected.
• If the network does not require accepting terms and conditions prior to accessing the network, continue troubleshooting.

Some connection issues are caused by Cloud Clocks that are mistakenly set to Airplane Mode. If you see a small airplane in the upper left corner of the device, then Airplane Mode is engaged and all Wi-Fi and cellular communications are blocked.

• To turn Airplane Mode off, open the Settings app on the iPad.
• On the top left, slide the toggle to the so that it rests in the left most position. As soon as you do this, the airplane should no longer appear.

Verify Punch Activity:

• Press the Home button to exit Settings, and then relaunch the Cloud Clock app.
• Enter Manager Mode in the Cloud Clock app and select the Quick Update Option. This will send any unsent punches into Bullhorn Time & Expense.
• Verify that the punches were sent by checking the Last Connect time. Last Connect will detail when the clock last sent punches.
  • If you see that the last connect time is updated, the clock has successfully sent punches to Bullhorn Time & Expense. The punches should show on timecards within 10 minutes.
  • If you see that punches were not recently sent, the clock did not send punches to Bullhorn Time & Expense, continue troubleshooting.

If you have tried the above steps and still cannot get the Cloud Clock to deliver punches, try connecting an alternate device (like a laptop or smartphone) to the target Wi-Fi network.

• If the onsite admin cannot connect, there may be a problem with any credentials needed to access the network (network key/password or username)
• If connected, try visiting www.myPeoplenet.com or any other website to be sure that you can browse freely and no websites are blocked.

If possible, try connecting the iPad to an alternate network.

If you can connect to an alternate network, try to verify punch activity.

• Press the Home button to exit Settings, and then relaunch the Cloud Clock app.
• Enter Manager Mode in the Cloud Clock app and select the Quick Update Option. This will send any unsent punches into Bullhorn Time & Expense.
• Verify that the punches were sent by checking the Last Connect time. Last Connect will detail when the clock last sent punches.
  • If you see that the last connect time is updated, the clock has successfully sent punches to Bullhorn Time & Expense. The punches should show on timecards within 10 minutes. This also means that there is something that is preventing the clock from connecting to the original network and delivering punches.
    • Speak with your local IT team to try and discover why the clock cannot use the originally intended network.

If you are unable to connect the device to an alternate network, please contact Bullhorn Time & Expense Support.