Locking and Unlocking a User Account

This article explains how to lock or unlock a user account in Bullhorn and why a Bullhorn user account may become locked.

Understanding Account Locking

Locking an account prevents a user from logging in without disabling the account entirely. Bullhorn user accounts may become locked automatically after 90 days without a successful login or after multiple unsuccessful login attempts. Accounts can also be locked manually by an Admin.

If an account is locked, no one can log in until the account is unlocked. Admin users in Bullhorn can lock or unlock user accounts as needed.

If a user receives a message that their Bullhorn account is locked, an Admin can unlock the account using the steps below.

If a user is still unable to log in after the account has been unlocked, contact Bullhorn Support for further assistance.

Steps to Lock or Unlock an Account

  1. Navigate to Menu > Users.
  2. Click the Pencil icon to the left of the user you want to lock or unlock.
  3. Under Account Information, locate Account and toggle the setting to Locked or Unlocked, depending on what you need to do.
     
  4. Click Save.

FAQ

How do I unlock a Bullhorn user account?

An Admin user can unlock the account by navigating to Menu > Users, opening the user record, and setting the Account field to Unlocked, then clicking Save.

How do I prevent a user from accessing their account without disabling the user?

Locking the user account temporarily prevents the user from logging in while keeping the account active.

Does locking an account take effect immediately?

Yes. When an account is locked, any active sessions are automatically logged out and the user cannot log in again until the account is unlocked.

What should I do after unlocking a user account?

After unlocking the account, ask the user to attempt logging in again.

I unlocked a user account but they still cannot log in. What should I do?

If the user is still unable to log in after the account has been unlocked, contact Bullhorn Support for assistance.

Why did my Bullhorn account become locked?

User accounts automatically become locked after 90 days without a successful login or after multiple unsuccessful login attempts.