Locking and Unlocking a User Account

Learn how to lock or unlock a user account in Bullhorn. Locking an account prevents a user from logging in without disabling the account entirely. This is useful if you need to temporarily restrict access while keeping the account active.

How Accounts Become Locked

Accounts can become locked in two ways: automatically by Bullhorn, or manually by an Admin.

Bullhorn locks an account automatically after:

• 90 days without a successful login.

• Multiple consecutive failed login attempts.

When an account is locked, any active sessions are immediately logged out and the user can’t log in again until the account is unlocked. An Admin can lock or unlock any user account at any time.

Lock or Unlock an Account

You'll need Admin-level access to complete these steps.

1. Go to Menu > Admin > Users.

2. Click the pencil icon next to the user you want to lock or unlock.

3. Under Account Information, locate the Account field and set it to Locked or Unlocked.

4. Click Save.

The change takes effect immediately.

FAQ

How do I prevent a user from accessing their account without disabling it?

Lock the account. This temporarily prevents the user from logging in while keeping the account active and all their data intact.

I unlocked a user account but they still can’t log in. What should I do?

Work through the steps in Troubleshooting Bullhorn ATS Login Issues. If the issue persists, contact Bullhorn Support.

Does locking an account take effect immediately?

Yes. When an account is locked, any active sessions are automatically logged out and the user cannot log in again until the account is unlocked.

Why did my Bullhorn account become locked?

User accounts automatically become locked after 90 days without a successful login or after multiple unsuccessful login attempts.