Unlocking a User Account

This article describes the process to unlock a user account in Bullhorn. Bullhorn user accounts become locked after 90 days without a successful login, or after multiple unsuccessful log in attempts. Admin users in Bullhorn have the ability to unlock user accounts. If a user still cannot log in to Bullhorn following account unlock, please contact Bullhorn Support.

Steps

1. Navigate to Menu > Users.
   • S-Release: Menu > Tools > Users.
     
2. Click the Pencil icon to the left of the user.
3. Under Account Information, find Account and toggle the radio button to Unlocked.
    
4. Click Save.
   
5. The affected user should attempt to log in again. If the user is still not able to log in, please contact Bullhorn Support.