June 2026 Release: Other Features & Enhancements

Support for Click-To-Dial Functionality

• Feature: None

• Level of Configuration: Low

In Salesforce, when Computer Telephony Integration (CTI) is enabled for the Org, then click-to-dial is supported and users can initiate calls by clicking phone numbers in records. Some of the BHRC custom functionalities were not developed to include support for click-to-dial when CTI is enabled, but work was done to fill this gap and click-to-dial is now supported.

For more information, see Click-To-Dial.