Managing Your Bullhorn Billing and Payments

The self-service Payment Portal has been disabled as part of a system-wide transition to improve billing processes. While this change means the portal is no longer available, you can still manage all your billing and payments by contacting our dedicated Bullhorn Billing Support team.

Common Questions & Scenarios

You might be looking for this article because you need to complete a specific task or have a question about the recent change. Here are some of the most common reasons Bullhorn users are reaching out to us about billing:

I need to pay my invoice or update my credit card information.
I can no longer find the Payment Portal option under Menu > Tools.
I want to view my past invoices or access my billing history.
I was told to contact billing support and need to know the correct email address.

How to Manage Billing & Payments

To manage your billing, access invoices, or update your payment information, you must now contact your regional Bullhorn Billing Support team. This ensures your account security and provides a direct line to a specialist who can help with your specific needs.

Contact your Bullhorn Billing Support Team

To complete your billing task, send an email to the correct support address for your region. Include your name, company, and a brief description of what you need help with. A member of the support team will respond to you directly to assist with your request.

North America/APAC: billingsupport@bullhorn.com
UK/EMEA: ukbillingsupport@bullhorn.com

Troubleshooting

This section addresses common issues that can arise when managing your billing.

If you are told there is a long wait time when you call to update your billing information, instead, send an email to the correct billing support address for your region. The support team can often assist more quickly via email.
If you don't receive an email response from the Billing Support Team within 24 hours, check your spam or junk folder. If you still cannot find the response, reply to your original email to follow up on your request.
If you need assistance with something other than billing or payments, contact our general Technical Support team through our online support portal or by calling your regional support number.

FAQs

Q: Why was the Payment Portal disabled?

A: The portal was disabled as part of a transition to a new and improved billing system that will offer a more streamlined experience in the future.