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Using the Activity Center

This is a legacy feature. While it is still available for use, it is not being actively developed and will only be updated for critical bug fixes. We recommend Using the Bullhorn for Email Gadget in Outlook or the Gmail Add-On Overview to take Bullhorn-specific action on emails directly from your inbox.

The Activity Center is not an email inbox. It's where you go to take Bullhorn-specific action on emails that cannot be completed from your third-party email client (such as parsing a candidate's resume).

In the Activity Center, Bullhorn does two things with inbound messages:

  • Color-codes the message by sender type: candidate, contact, or unknown sender. Unknown senders are individuals whose email address is not listed on a record in Bullhorn. These messages appear in the Activity Center so that you can parse resumes for new candidates or associate a new email address with an existing candidate or contact's record (and subsequently add the email to their message activity log).

  • Associates messages with their corresponding Bullhorn record, provided one exists (e.g. email between you and a candidate appears on the candidate's record. By going to that record, you see all of the messages exchanged).

The Activity Center shows the last six months of messages from candidates, contacts, and unknown senders (those without a Bullhorn record) so you can take action if needed. Messages are color-coded and grouped by sender for easy identification. When you expand a message, you'll see the full thread, including your notes and past emails. Outbound messages appear in the thread after the recipient replies.

By default, the Activity Center displays the most recent 15 messages. You can use the Show drop-down to display up to 100 messages or click Show More at the bottom to load additional emails.

Emails from coworkers (i.e., users with your same email domain) are not shown in the Activity Center and are not tracked. To act on these messages in Bullhorn, forward them to your company’s tracking address. Forwarded messages display with the caption "Message requiring action." Contact your administrator to get your tracking address.

You can block specific email addresses or domains to prevent them from appearing in the Activity Center. For example, blocking “@hotmail.com” will hide all messages from Hotmail users. Blocking emails in Bullhorn does not affect their visibility in your third-party email client.

To access the Activity Center, go to the Bullhorn menu and select Home > Activity Center.

To View Message History in the Activity Center

  1. Click the expand arrow to the left of the message to view the first few lines, or click the email subject to read the entire message
  2. To view other emails from this person, click Recent Activity
  3. Take action on the email by doing one of the following:
    • Attach a file to a record
    • Add an email as a note to a record
    • Create a new candidate record from a resume in your email
    • Update an existing candidate record with a resume in your email
    • Associate an email with an existing record

The Activity Center only shows the most recent email from an unknown sender. It does not retain a message history. For example, if janesmith@acme.com emails you on Monday and again on Wednesday, only Wednesday’s message will appear. To avoid losing earlier context, it's best to add unknown senders as candidates or contacts in Bullhorn as soon as you receive their first message. Note that all messages should still be available in your email client unless deleted.

To Search for a Message in the Activity Center

  1. In the search field, enter the sender's name, subject, or content in the email body.
  2. Click the search (magnifying glass) icon.
  3. To clear your search results, click the delete (trash can) icon.

To Track Untracked Email Against an Existing Record from the Activity Center

  1. Click the sender's name/email address.
  2. Click Add Email Address.
  3. Select the radio button to the left of the Contact or Candidate field.
  4. Enter or search for the contact or candidate to which to associate the email address.
  5. If necessary, click OK.
  6. In the appropriate Email Field drop-down, select which email field you want this address added to (i.e., primary, secondary).
  7. If you would like all the messages in the inbox from this email address to be associated with the record you selected, select the Yes radio button in the Associate Email Message(s) field.
  8. Click Submit.

To Add the Contents of a Message in the Activity Center as a Note Against a Record

  1. Select Add as Note to the right of the candidate or contact email.
  2. If necessary, make edits to the note text body or references.
  3. Click Save.

To Add the Contents of a Message in the Activity Center as a Task

  1. Select More to the right of the candidate or contact email.
  2. Select Add Task.
  3. Complete the required information.
    • Notice that the message body of the email has populated the Description field and the sender's name has populated either the Contact or Candidate Reference field.
  4. Click Save.

To ignore people in the Activity Center

You can ignore candidates, contacts, and unknown senders.

  1. Select More to the right of the email.
  2. Select Ignore.
  3. Select whether to ignore the person's email address or the entire domain.
  4. Click Save.
    • Emails from that person or domain are removed from the Activity Center.

To Un-ignore People in the Activity Center

  1. Click Ignore List.
  2. Select the check box to the left of the person or domain to stop ignoring.
  3. Click Remove.
    • All old and new messages from this email address or domain appear in the Activity Center.