User Types in Bullhorn ATS
Learn about the user types available in Bullhorn ATS and what each one controls.
Understanding User Types
Every user account must have an assigned user type. User types determine what a user can see and do in Bullhorn by grouping together a set of action entitlements.
For most organisations, the four standard user types below will cover your needs. If you're not on ATS Growth edition, you can also create custom user types or modify the entitlements on existing ones.
For instructions on changing a user's user type, see Changing a User's User Type. For a full overview of what entitlements control, see User Action Entitlements in Bullhorn ATS.
Standard User Types
Bullhorn ATS includes four standard user types. The table below outlines who each type is designed for and what it allows users to do.
Not sure which user type is right for a new team member? Start with Standard for recruiters and sales staff, Manager for team leads, and Administrator only for those who need full system access.
| User Type | Who It's For | What They Can Do |
|---|---|---|
Administrator | Admins responsible for system configuration and management. | Full access to reporting and configuration tools, including importing and exporting data, User Accounts, Categories, Skills, Specialties, System Settings, Field Mappings, View Layout, and Entity Titles. Can also set up third-party accounts, mass-delete records, mass-update record owners, and approve Placements and Change Requests. |
Manager | Team leads and managers who need reporting access and oversight of records. | Access to reporting tools. Can also import data, mass-update record ownership, and approve Placements and Change Requests. |
Standard | Recruiters and sales team members. | Can add, view, and edit records such as Candidates, Contacts, Notes, Tasks, Submissions, Interviews, and Placements. |
User-Bullhorn | Reserved exclusively for the Unassigned User. | The Unassigned User account is a placeholder for records that don't yet have an owner — it isn't a regular user account. Don't assign this type to real users. To make the Unassigned account the default owner of parsed records, contact Bullhorn Support. |
If you're on ATS Growth edition, you cannot customize user type entitlements. The standard user types above are fixed.
Custom User Types
If the standard user types don't meet your needs, Bullhorn Support can create additional custom user types or modify the entitlements on your existing ones. Custom user types are available on editions other than ATS Growth.
To request a custom user type or changes to an existing one, contact Bullhorn Support.
FAQ
How do I create a new user type?
If you're not on ATS Growth edition, contact Bullhorn Support to create a new custom user type. The easiest approach is to request a copy of an existing user type with specific changes or restrictions — for example, a copy of the Standard user type that can also view records owned by any department. Reach out to Support with your requirements and they'll help configure it.
If you're on ATS Growth edition, user type entitlements can't be customized. You have three fixed user types to assign users to: Administrator, Manager, and Standard.
How do I create a restricted user?
If you're not on ATS Growth edition, you can request a custom user type restricted to only the actions you need. User types determine what a user can see and do in Bullhorn by grouping together a set of action entitlements. Contact Bullhorn Support with your requirements, then assign the restricted user type to the relevant users.
How do I update the permissions on an existing user type?
Permissions are controlled by user type entitlements, and only Bullhorn Support can make changes to them. If you're not on ATS Growth edition, contact Bullhorn Support to request updates to a user type's entitlements.
Changes to a user type affect every user assigned to it immediately. If you need to change permissions for only one user, consider requesting a separate user type rather than modifying the existing one.
How many user types can I have?
If you're not on ATS Growth edition, there's no hard limit on the number of user types you can create. That said, it's best practice to keep the number manageable to reduce admin overhead.
If you're on ATS Growth edition, you have three fixed user types to assign users to: Administrator, Manager, and Standard.
Why can't I see the user type I need in the User Type drop down?
A user type only appears as an available option if at least one enabled user at your company is currently assigned to it. If the user type you need isn't showing, you have two options:
Re-enable a disabled user who has that user type, assign that user type to another user, then disable the original user again.
Contact Bullhorn Support to add a user to that user type.