Troubleshooting Missing Activity

Use this article to diagnose why activity might not be appearing on a record's Activity tab.

The Activity Tab tracks all activity linked to a record. If activity appears to be missing, it's usually caused by one of a few common issues — a missing reference field, an Owner filter that's been left on a narrow selection, restricted user type entitlements, or an interview that wasn't scheduled through the correct process.

Missing Activity Troubleshooting Steps

Check the Reference Fields

If you can see a related activity or record in a list view but it's not showing on the Activity tab, check that the relevant reference fields are filled in on that record.

If a Submission should appear on a Company record but doesn't, confirm the Submission is attached to the correct Job, and that the Contact on the Job is associated with the correct Company.

Check the Owner Filter

The Owner drop down on the Activity tab is a "sticky" field, which means your last selection stays in place until you change it. If activity seems to be missing, check that the Owner drop down is set to All – [Company Name], or to the correct department or individual.

Activity Still Missing? Contact Your Admin

If the Owner filter is set correctly but activity is still missing, your user type entitlements may be restricting what you can see.

Contact your Bullhorn Admin, who can either move you onto a user type with broader visibility, or raise a case with Bullhorn Support to enable the appropriate entitlements on your current user type.

• To view activity belonging to all users, your user type needs the View All [Entity] Activity entitlement.

• To view activity within your department(s), you need the View Department [Entity] Activity entitlement.

Missing Interviews and Interview Appointments

Interviews and their related appointments are tracked separately in Bullhorn. Most missing interviews are caused by incomplete reference fields or using the wrong scheduling method.

Interviews

An interview only appears on the Activity Tab if it was created using the Schedule an Interview menu option. The interview record must also have the Contact, Candidate, and Job reference fields filled in. Filling in these fields doesn't send a notification to the contact or candidate.

Interview Appointments

For an interview to track fully on the record, it needs two things: an interview scheduled via Schedule an Interview, and a linked appointment with a type of Interview (or a similar value configured for your environment). All reference fields must be completed on both records.

For step-by-step instructions, see Scheduling an Interview Between a Candidate and a Contact.